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Job description

Are you an experienced Health Care Assistant (HCA) who enjoys working in a busy, friendly team? Or perhaps you are someone who would like to become an HCA? We are a 5 site Practice based along the Buckinghamshire/Oxfordshire border and are wanting to recruit a part time HCA. The successful applicant would work mainly in the Brill branch but would also be expected to work across the other sites as necessary. If you are someone who is new to this role, all training would be provided and you would be supported to undertake the Care Certificate course.

The role consists of phlebotomy, long term condition monitoring, NHS Health checks, flu vaccination administration, health promotion.

Within our nursing team we have Practice Nurses, Nurse Associate Apprentices and Health Care Assistants. We have regular team meetings and provide inhouse training as required.

Drivers licence/own transport essential.

JOB DESCRIPTION

Reports to: Nurse Leads

Accountable for: Effective and clinically safe delivery of basic healthcare duties in accordance with practice protocols and within competency levels as defined below.

JOB SUMMARY:

To assist in patient care and practice related duties as directed by and under the supervision of a registered healthcare professional. The post holder will work collaboratively with the general practice team to meet the needs of patients, following practice procedures and policies.

Person specification

Physical characteristics

• Good standard of appearance as befits a role dealing with members of the public, patients and colleagues

Qualifications and experience

• Good level of general education
• Willing to undertake care certificate training
• Previous experience of HCA role
• Holds care certificate or equivalent qualification

Knowledge and skills

• Good communication skills, both written and verbal
• Evidence of IT literacy
• Evidence of team working skills and ability to build relationships with colleagues and patients
• Ability to respect patient and practice confidentiality
• Evidence of working in a busy clinical environment
• Awareness of clinical governance issues in primary care

Other

• Ability to work under pressure and to tight deadlines
• Able to cope with unexpected situations
• Ability to put people at ease in stressful situations
• Willingness to look for new ideas and embrace change
• Accurate working with good attention to detail.

Personal characteristics

• Flexible, reliable and enthusiastic
• Ability to work across sites
• Ability to work additional hours when required

MAIN RESPONSIBILITIES:

Clinical skills

Undertake record and follow guidelines for the tasks for which you have received appropriate training to deliver a high standard of patient care including:

• Venepuncture.
• INR monitoring
• ECG
• ABPM
• Home blood pressure monitoring
• Pulse rate and rhythm
• Height, weight and BMI
• Influenza vaccinations for over 65 years under PSD
• Data collection for care planning
• Foot checks for diabetic annual review
• Blood pressure
• Smoking status and advice
• Suture removal
• Health checks - promotion of self-care
• Urinalysis and sending of specimens for investigation by the pathology laboratory.
• Ensure all samples are correctly labelled and ready for dispatch to the laboratory at the appropriate time. It will be necessary to know how to use a manual and electronic test request system.
• Prepare and maintain the environment and equipment before, during and after patient care interventions.
• Give accurate and appropriate information to patients within your own competence.
• Assist in raising awareness of health and well-being and how this can be promoted.

NB This list is not exhaustive and other duties might be included as deemed appropriate by the practice and for which training has been provided and competency established.

Delivering a quality service.

• Recognise and work within your own competence
• Produce accurate, contemporaneous and complete records for patient consultations, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Assess effectiveness of care through self and peer review.
• Support and participate in shared learning across the practice.
• Participate in the review and learning opportunities from patient complaints, clinical incidents and near-miss events in accordance with practice policy.
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults. Be aware of statuary child/vulnerable adult health procedures and local guidance.
• Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour and refer as appropriate.

Information governance

• Record information and activities undertaken with the patient and carers in an accurate and timely fashion using computer or manual systems as appropriate.
• Take the necessary precautions when transmitting information.
• Maintain confidentiality for information relating to patients, relatives, staff and the practice.
• Review and process data using accurate national codes and templates in order to ensure easy and accurate retrieval of data for patient care, monitoring and audit purposes.

Communication

• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communication.
• Liaise and maintain good working relationships with all members of the practice team.
• Maintain communication and liaise with other disciplines across primary, secondary and tertiary care services as necessary.

Health and safety

• Monitor work areas and practice to ensure they are safe and free from hazards and conform to health , safety and security legislation, practice policies, procedures and guidelines
• Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken.
• Undertake mandatory and statutory training as required by the practice.
• Apply infection control measures within the practice according to Infection Control Policy and national guidelines.

Team working

• Understand own role and scope within the practice and identify how to develop over time.
• Work as an effective and responsible team member, supporting others across the practice.
• Accept delegation from other clinicians, prioritise own workload and ensure effective time-management strategies are embedded in own practice.
• Work effectively with others to clearly define values, direction and policies impacting on delivery of care. Participate in team activities that create opportunities to improve patient care.

Learning and development

• Assess own learning needs and undertake additional learning as required.
• Make effective use of learning opportunities within and outside the practice, evaluating their effectiveness and feeding back relevant information.
• Support and disseminate learning and information gained to other team members in order to share good practice.
• Provide education to patients, carers and their families and to colleagues in an environment that facilitates learning.

Equality and diversity

• Act as a good role model in good practice relating to equality and diversity.
• Identify patterns of discrimination, take action to overcome this and promote diversity and quality of opportunity.

Job Types: Part-time, Permanent
Part-time hours: 20-25 per week

Salary: From £11.55 per hour

Benefits:

• Company pension
• Free flu jabs
• Free parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Application deadline: 28/07/2023