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Job description

Job summary:

Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

The Healthcare Assistant will also assist in reception/administrative tasks that may be required which contribute to improving patient care/experience.

Aim

To provide and maintain a professional, reliable, welcoming and friendly service to the patients at all times. This person must be capable of performing accurately and in a timely fashion, any function requested of them within the scope of this post, to assist the practice to run efficiently. Excellent team working and communication skills are essential.

Duties and responsibilities:

 New patient health checks

 ECG recording

 Phlebotomy/Venepuncture

 BP Testing/Monitoring

 Respiratory eg. Spirometry-Peak Flow-Reversibility-Inhaler Technique

 Dressings including Leg Ulcer/Tissue Viability care/compression bandaging

 Administer Flu/Pnuemococcal vaccinations and B12 injections

 Ear Syringing under guidance

 Action Practice Notes and Emails in a timely fashion

 Diabetic Reviews including diabetic foot checks

 Ensure sharps bins are ready for collection

 Urinalysis

 Removal of Sutures

 Chaperoning duties

 Undertake patient recalls

 Respond appropriately to requirements of QoF both on an ad hoc (via clinical system reminders) and planned (via recalls) basis

 Processing and management of laboratory samples requested by GPs/Nurses

 Sterilising, cleansing and maintenance of surgical equipment

 Vaccine/cold chain storage, monitoring and recording

 Surgical equipment and vaccine re-stocking and stock rotation

 Monitoring, tidying, clearing and re-stocking of consulting rooms

 Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations

 Assisting in the assessment and surveillance of patients’ health and well-being

 Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

 Helping to raise awareness of health and well-being and how it can be promoted

 Record all consultations/patient contacts in the clinical system in accordance with practice policies and ensuring that clinical READ coding is accurately entered.

 Assisting with the collection and collation of data on needs related to health and well-being

 Assisting with administrative and/or reception duties that attribute to improving patient care/experience e.g making appointments, ordering supplies as needed, repeat prescriptions etc

 Visiting housebound/vulnerable patients at home as requested.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

 Using personal security systems within the workplace according to practice guidelines .

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

 Making effective use of training to update knowledge and skills

 Engaging with and contributing to issues/processes involving Health & Safety in the workplace

 Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

 Reporting potential risks identified.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

 Developing the role to its full extended, incorporating the whole range or processes and procedures that are deemed able to be carried out by a Primary Care HCA

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

FLEXIBILITY

This job description is not intended to be an exhaustive description of every duty performed by the Healthcare Assistant role, but rather a guide to the type and nature of the duties. Flexibility in the duties undertaken and the hours worked are essential to achieve the objectives of a smooth running practice. The post holder is required to carry out any duties that fall within the scope of this role, that may reasonably be requested by the Partners or the Practice Management team and that relate to the efficiency and smooth running of the Practice

Job Types: Full-time, Part-time, Permanent

Salary: £10.50-£12.50 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Health Care Assistant: 1 year (preferred)
• GP/ hospital: 1 year (preferred)

Work Location: In person

Application deadline: 28/08/2023