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Presbyterian is hiring a Medical Assistant for the Family Medicine Clinic in Los Lunas. The MA provides primary support to the provider by preparing the patient for the visit. Maintains efficient patient flow and assists the provider with treatments and procedures. Provides support for clerical functions to include scheduling, referrals, and prior authorizations
Performs activities to maintain a clean, stocked, safe, and well-organized patient care environment

• High School Diploma or GED
  
• Specialized training in clinical medical skills from an accredited Medical Assistant program preferred.
  
• CPR required or within 30 days of hire.
  
• BLS (AHA and ASHI Healthcare Provider) required within 90 days of hire.

• Teamwork:
  Participates on care team to meet patient care and clinic needs, working cooperatively with others to accomplish required work in a timely and efficient manner.
  Visit Navigation:
  Prepares patient for the visit, collecting appropriate and accurate data, and providing all aspects of primary support to the provider.

• 
  Equipment and Procedures:
  Uses equipment and performs patient care procedures in a safe, competent manner according to defined standards of practice.
  Message Management / Test Result Notification: Responses to patient calls related to test results, medication refills, and referral requests under the direction of the provider. Trained in various programs to include but not limited to scheduling, prior authorizations, and referral management.

• 
  Indirect Care Activities:
  Responsible for Kanban system for stocking exam rooms and procedure room. Maintains a clean, organized, safe, well-stocked environment, and follows infection control and regulatory standards.
  Provides support for clerical functions when needed to include scheduling, referral management, and prior authorizations:
  Manages patients calls
  Schedules patient appointments according to guidelines as defined by standard work.
  Monitors providers schedule to identify no shows for rescheduling. Places reminder calls to patients.
  Manages prior authorization for durable medical equipment, diagnostics, and specialties.
  Manages referrals for diagnostic testing or specialist.
  Manages and maintains tracking of Advanced Directives, FMLA, and other patient forms.

• 
  Customer Service and Caring Practices:
  Uses AIDET principles as well as good listening, oral and interpersonal communication skills to create a supportive, therapeutic environment, and provides responsive, compassionate care in meeting patient, significant other, and family requests and needs.
  Communication:
  Communicates patient data to provider, keeping him/her informed of issues and concerns regarding patients or the environment.
  Quality Improvement:
  Performs standard work to meet process improvement goals and clinical quality metrics.
  C.A.R.E.S Commitments:
  Demonstrates CARES Commitments:
  Collaborative
  Accountable
  Respect
  Engage