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Job Summary

Assists patients and providers with direct and indirect patient care. Works under the direction of the provider and office manager. Provides patient support as directed for a variety of activities including but not limited to: patient intake at office visit, documentation, clerical, environmental, and organizational tasks. Assists with appointment scheduling and maintaining medical record documentation in EPIC EHR system as required. Serves as a provider’s scribe as needed.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 6 months of experience in a patient care setting.
Substitutable Education & Experience (Optional): A Bachelor's degree in a science or health-related field can be substituted for the required experience.
Required Certifications/Licensure: Current Basic Life Support certification (BLS) - or may be obtained within 90 days of hire date.
Required Training: Successful completion of the basic LMC competency assessment for MAs within probationary period or any extension thereof.

Essential Functions

• Works in a cooperative manner that is consistent with LMC’s Service Expectations policy.
• Participates in activities related to patient care.
• Records patient data and observations relevant to patients needs and in accordance with credentials.
• Provides safety measures in accordance with office standards.
• Recognizes need for safety measures and takes appropriate action to prevent injury.
• Demonstrates ability to provide a comfortable environment of care in accordance with office standards.
• Prepares patient for departure by reinforcing patient instructions and patient education.
• Enters pertinent information into Epic.
• Verifies that all information in the patient chart is correctly entered and associated; and initiates appropriate action when necessary (lab labels, lab requisition, visit summary, etc.).
• Schedules physician appointments, requests copies of the medical record (when indicated) and arrange for patient referral as requested.
• Demonstrates knowledge and effective use of medical terminology.
• Maintains established stock levels of clerical supplies.
• Restocks and /or orders supplies.
• Removes outdated forms or supplies

Duties & Responsibilities

• Functions as a Clinical Scribe as needed: While functioning in the Scribe role the Clinical-Scribe must adhere to LMC’s policy and procedures for scribes.
• Abides by LMC’s Code of Conduct, accepts work assignments readily, and adheres to dress code and maintains personal hygiene and cleanliness appropriate to contact with patients, visitors and coworkers, supports and participates actively in change processes/performance improvement activities by willingly adopting new methods.
• Uses time and supplies/equipment in an efficient and effective manner.
• Demonstrates ability to coordinate multiple tasks.
• Completes assigned tasks within specified time frame.
• Prioritizes workload to best meet both patient and provider needs.
• Appropriately accounts for supplies and equipment.
• Restocks rooms with supplies needed for patient care.
• Identifies product needs and reports to the appropriate person.
• Assists in performing and documenting environmental checks as required by LMC policy and regulatory agencies.
• Willing to orient and train new employees as asked.
• Effectively uses electronic, verbal, non-verbal, written, and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response and demonstrates open communication with co-workers.
• Maintains required certifications, completes yearly safety training and mandatory classes and clinical competencies assessments, and complies with annual employee health requirements.
• Performs all other duties as assigned.