Medical Administrator Cardiff, Wales
Job description
Are you a caring and passionate professional who wants to make a difference?
Do you want to work for a progressive, dynamic organisation that cares about people?
If so, we would love to hear from you.
We are S E I K Psychiatry and we believe the world is a beautiful and interesting place thanks to ADHD and Autism. Our organisation is set up and run by neurodiverse people who are passionate about all things neurodiverse that share the objective to make high quality, private mental healthcare more accessible and inclusive.
We connect patients with accredited and regulated specialists who carry out high standard Autism and ADHD Assessment following best practice models.
We operate as a not-for-profit, which means our priority is always to give a high quality, person-centred service at as low a rate as possible. We also donate assessments to help fight the structural and cultural barriers preventing access to neurodevelopmental assessments across the UK.
Due to exponential growth we are looking for empathetic and knowledgeable professionals to join our team on a full time basis.
Working hours will be 09:00-17:00, Monday - Friday. Opportunity for remote working following successful completion of probationary period
Responsibilities:
The Medical Secretary's role is to provide a full administrative and comprehensive secretarial service to the Consultants and their teams.
- Act as a point of contact and liaise with all medical staff, patients, relatives, GP and any support services.
- Administer and arrange Consultant's schedule which can include changing clinics at short notice and arranging meetings.
- Exchange verbal and written information from patients, relatives and GPs ensuring the caller's needs are clearly established.
- Liaise with appropriate staff in making routine appointments.
- Liaise with other hospitals regarding patient's appointments and any other correspondence.
- Answer non-medical queries in the absence of the consultant using tact and persuasive skills.
- Act as first point of contact for the consultant and team, accurately record messages and pass on all appropriate enquiries in a timely manner.
- Send out clinic appointments and deal with related queries.
- Communicate with other sections within the department and other departments within the division
Requirements:
- Minimum of 12 months experience in a medical administrative role
- Demonstrate first-hand experience working or volunteering in a mental health and / or neurodevelopmental setting
- Excellent communication skills
- Ability to prioritise
- Clear understanding of the need to maintain confidentiality in all areas of work
- Knowledge of mental health terminology, ideally relating to ADHD and Autism
- Excellent telephone manner, clear confident style
- Resilience and ability to work as a team while working semi - remotely
Benefits/Perks:
- Technical equipment provided to set up your home working environment
- Pension scheme
- 28 days paid holiday
- Wellbeing portal and Employee Assistance Program (EAP)
- Opportunity for remote working following successful completion of probationary period
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
Our Values
Our values and quality improvement are at the heart of everything we do.
Safety - of our patients and colleagues
Efficiency - we believe in providing the best possible care with the least waste of valuable resources, including time, money, and energy
Inclusivity - We welcome everyone regardless of background, gender, sexuality, and beliefs
Kindness - we care about our patients and act with kindness and empathy in all our decisions and actions
We reserve the right to close this role before the stated closing date. We try our best to get back to everyone, however due to the large number of applicants, this isn’t always possible.
Job Type: Full-time
Salary: £24,960.00-£28,080.00 per year
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical Administrator: 1 year (required)
Work Location: Hybrid remote in Cardiff
Reference ID: SEIKMSFT03
