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About You

• You bring a customer-mindset when problem-solving to best support with questions about product fit, shipping, or satisfaction with product etc.
• You have a bias for action when reporting any social concerns or crisis moments where problem-solving and quick decision-making comes into play
• You’re a strong communicator and feel empowered to offer personalized service which requires sound judgement and empath while also bringing keen attention to detail.
• You love to collaborate with various team members but can also hunker down and get things done independently
• You are adaptable and self-motivated. You thrive working in a dynamic, fast-paced environment – and it excites you!
• Above all, you’re proactive, positive and inspired by Knix and our mission!

The Opportunity

• Support team with channel management including managing, publishing and creating content for all social media platforms in accordance with calendars and cross-functional marketing activities.
• Assist in ideating, creating and/or briefing content for TikTok and Instagram, develop Pinterest boards, engage our Facebook and Twitter audiences daily. Attend events and photoshoots to capture photo/video, with the goal of turning it into engaging and impactful content across all channels.
• Support community management by engaging daily with our customers by responding to DMs and public comments across Knix’s social media accounts. Communicate with industry professionals and influencers via social media to create and build a strong network, while adhering to Knix’s unique brand voice.
• Moderating, and being able to react to public commentary from followers that reflects the Knix mission and voice requires a lot of focus and public language training.
• Collaborating with the Brand, Creative and Content Teams, to pitch and brainstorm new content and marketing ideas, including but not limited to: social media partnerships with influencers/ambassadors, new product launches, content themes, memes, trends, etc.
• Regularly review analytics and reporting to understand how our platforms are performing against our goals, and work collaboratively to improve our results. Understanding KPI’s and defining them specifically for social media, as well as tracking the performance of previous campaigns.
• Staying on top of what is trending in the digital/social media sphere, identifying what we can implement onto our own social strategies.

Qualifications

• Proficient in managing, publishing and creating content for all social media platforms and related apps, including: YouTube, Instagram, TikTok, Pinterest and CapCut.
• Strong content creation background, with experience capturing and editing mobile video content.
• Experience in community management with the ability to communicate & effectively problem-solve as well as de-escalate.
• Excellent writing, editorial and project management skills.
• Proficient in using Google, Microsoft Office and SproutSocial. Slack is a bonus too.
• Bachelor’s degree in Media Studies, Marketing, Communications or a related field.
• Minimum 1-2 years’ experience working in social media for a brand.
• Strong understanding of the fashion and lifestyle industries.
• Good understanding of social media KPIs and solid organization and time management skills, detail oriented and ability to focus and work efficiently.