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media coordinator London, England

Heathrow Airport

Full Time London, England 54783 - 42734 GBP ANNUAL Today

Job description

Heathrow is a city within a city, through which millions of passengers travel every year. In Operational Planning, our goal is to give passengers the best airport service in the world , in an environment where change is constant.

Join us and you’ll become part of an exciting and fast-paced team that keeps the airport running smoothly. Whether it's using data and strategy to predict and plan for events, responding to unexpected disruptions, or working closely with Airport Operations Control and airlines to optimise flight schedules and reduce delays, you’ll make a real difference to the experience of countless passengers.

Together, we’re responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day. It’s about understanding our capacity and making best use of it. And about evaluating our performance every day, so we can continuously improve. Every day will test your skills and give you the opportunity to make your mark at one of the busiest airports in the world . Join us and discover a one-of-a-kind career.

The Planning & Intelligence Manager (PIM) - Operations is a new role in the Operational Planning team, which will hold a key focus of managing the Operational Planner team, giving the role a strong people-focused element. As a line manager for a large team, it will require previous line-management experience and the ability to have a good comprehension of Heathrow People policies.

In addition to line managing the team, the PIM will support the Operational Planning Lead in delivering projects that focus on improving our communication with APOC and help define what the product of the Operational Capacity & Planning team looks like. The role will require looking at existing processes and driving projects to make them more efficient and productive.

This role will also join the duty PIM roster which means that they will work have to occasionally work on the weekend, and through this get an opportunity to learn about the operational planning areas the team looks after.

Click here to see the JD:

Line-Management duty for the Operational Planners, ensuring good people practice and support.
Reviewing, amending, and republishing plans to reflect schedule changes, intelligence, or other changes.
Complex stakeholder management: through our APOC areas, ensuring good communication to all areas across Heathrow.
Providing Project deliverance, with strong communication skills to assist in change delivery.
Ensuring that relevant teams have access to the information they need to make decisions on the day and in the days approaching the operation.
Challenging current working processes, and planning standards, and seeking improvements.

Ability to conduct and appreciate basic time series analysis, simple forecasting and capable of conveying these results effectively.
Line-Management Experience with ability to engage, steer and support a large team.
Strong influencing, communication, and facilitation skills.
Comprehension of the processes and methodology behind forecasting, operational planning, passenger insights and performance KPIs.
Understands the use of Power BI for reporting and visualising data.
Ability to make decisions in the face of ambiguity.
Excellent internal and external stakeholder relationship-building skills.

Ideally, you will also have:

Knowledge and comprehension of Heathrow’s People's Policies
Aviation knowledge or experience is desirable but not essential

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other – a city within a city – where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

Our rewards

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

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