Match Day Ticket Office Assistants

Match Day Ticket Office Assistants Peterborough, England

Peterborough United Football Club
Full Time Peterborough, England 12.5 GBP HOURLY Today
Job description

To work within a busy, friendly team every matchday providing excellent customer service to our supporters face to face and on the telephone.

The role requires our Ticket Office Assistants to work Saturdays 12:30pm to 3.30pm and/or mid week 5:00pm to 8:00pm for midweek matches. Subject to seating availability you also get to watch the match afterwards!

Main Duties

  • To serve supporters in person and on the phone, selling tickets, season tickets ensuring a fast and effective customer experience
  • Work in the ticket collection points
  • Handle all customer enquiries professionally and promptly
  • Advise supporters of matches on sale, and any other products as required
  • Ensure up to date records are recorded and inputted at source
  • Identify and execute all sales and upselling opportunities
  • Work effectively and positively with other members of staff

About you:

  • Significant experience of using computers and IT, training will be given for our in-house system
  • Experience of working in a customer facing role
  • Excellent customer service skills
  • Able to work with a high level of accuracy and attention to detail.
  • Able to work under pressure and when its really busy!
  • Great team player and helpful to the team
  • Well-presented and professional

Job Type: Zero hours contract
Contract length: 12 months

Salary: £12.50 per hour

Benefits:

  • Casual dress
  • Employee discount
  • On-site parking

Schedule:

  • Day shift
  • Weekend availability

Work Location: In person

Match Day Ticket Office Assistants
Peterborough United Football Club

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