massage therapist Blackburn, England
Job description
* What's in it for you? *
Joining our team allows you to experience the benefits that come from working with the leaf HOSPITALITY group. We have one simple value that unpins everything we do; Be Excellent. You'll be joining a team who loves what they do, cares about our people, upholds great hospitality, and values our team's input. You'll be working with leaders who act with integrity and are human.
We will invest in your continued learning and development and allow you the room to grow within the Company. We work with global brands which provide great training and worldwide opportunities.
You'll have access to some excellent benefits too like increased holiday allowance, discounted hotel stays, and family-friendly leave. We understand pay is important to our team and that's why we ensure we are competitive in the marketplace in this area. In addition, we have tips, incentives, and bonus schemes in place.
The Spa at Stanley House is looking for an enthusiastic and dedicated person to join an existing team in our award winning boutique spa. Nestled in the heart of the beautiful Ribble Valley, our family owed hotel spa is one of a kind, hosting 6 treatment rooms and is partnered with hand selected luxury brands such as Natura Bisse, Temple Spa and OPI. There are thermal bathing facilities including 4 sauna/steam rooms and a spa lounge for guests to enjoy before or after their award winning treatments. This is the perfect location for the right candidate who loves the niche element of our spa environment where we create unique and memorable experiences for all the guests that visit.
Person Specification
We are seeking an enthusiastic and personable team player who will join our spa therapist team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties. Previous experience within a hotel spa therapist position is ideal.
Job Overview
The position is for 16hrs worked over both Saturday & Sunday.
Some of your daily tasks could include:
To provide first class treatment and service- Recommend treatments and retail to guests as per their needs, ethically
- To meet and sometimes exceed personal and professional targets set by the Head Therapist or Spa Manager on a weekly/monthly basis
- Good time management of column
- Attend training sessions where necessary
- There may are may not, from time to time require a change in specific duties and/ or role to cover the needs of the business in the event of sickness/shortness in staff should it be necessary or pertinent on the day
- Making sure the guest service satisfaction is to a high standard
- To work alongside other colleges and making sure the spa operates as it should.
- Good time management and task orientation in general – this also includes the organisation of time around guests to ensure all jobs are completed.
- Delivery of high customer service, ensure that every guest is treated professionally and guest concerns are effectively understood.
- Maintaining 5 star standards throughout the spa and by walking through all areas as well as ensuring that clean down, set up and care of items is adhered to and you are using any/all check sheets
- Report all/any maintenance requests or defects to the Senior Spa Attendant or Spa Manager where necessary
- Conduct inventory as well as checking product usage and stock levels.
- Ordering of all stock in a timely manner to ensure the spa is well equipped, within the constraints of the budget
- Maintain and work within the health and safety policies and procedures
- Ensure all items are hygienically used and stored correctly
- Making sure changing rooms, thermal and spa lounge are up to the standards they should be and restocked throughout the day
