Marketing Operations Administrator Manchester, England
Job description
Description
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
JOB SUMMARY
This role will be responsible for providing a professional first-class administrative service to the marketing team, enabling them to deliver to deadlines and targets. You must be a confident communicator at all levels and work well as part of a team. Attention to detail and the ability to work at a fast pace in an efficient manner is critical for this role, as there will be multiple work streams in play at one time, spanning from finance, events, data and general administration support. Working closely with multiple cross-functional teams, the role will support the ongoing metrics related to the marketing deliverables required to maintain and grow partner investment and profitability. As such a strong analytical eye for detail would be preferred.
KEY RESPONSIBILITIES
- Funding – administration of partner funding including invoicing, assisting with funding claims and gathering supporting documentation
- Costs - supplier invoice validation and resolving any associated invoice queries
- Cash-flow – work with the credit and treasury team to allocate cash correctly
- Events – assisting with invites and registrations, and logistics where required
- Leads - collate, distribute, chase and report on all marketing leads
- Data Compliance - Ensure all customer data lists & reporting are GDPR compliant
- Orders – Marketing order processing, validation and approval
- Agencies - Work with agencies ensuring correct quote & PO process is adhered to
- Collaboration - Store documentation in Microsoft TEAMS, and manage team mailboxes
- Merchandise - Manage all merchandise stock ordering, budget and delivery
- Processes - Continuously implement, follow or suggest ways to improve on CDW processes and workflows to ensure that a high level of quality and accuracy is maintained at all times.
General administration – operational support as required
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Intermediate knowledge of MS Excel, with an analytical eye
- Microsoft productivity tools including O365, Teams and SharePoint
- CRM, Customer Data and marketing automation software experience advantageous
- Logical and practical thought process is essential
- High level of consistency and accuracy in data keying and documentation production
- Multi-functional team player experienced in all aspects of general administration
- Ability to assimilate numbers/financials quickly
- Multi-tasking and efficient time and resource management.
- Aptitude for understanding and solving problems
- Budget Management
ESSENTIAL ATTRIBUTES
- Highly enthusiastic, approachable and motivated to achieve targets & deadlines with a positive “can-do” approach
- Decisive, well organised with excellent attention to detail
- Strong communicator, able to prioritise and escalate urgent matters
- Methodical, adaptable approach to working in a rapidly expanding and fast-changing environment
- Desire for team success, helping to develop and improve existing processes
- Ability to build a rapport and develop positive working relationships with internal stakeholders
- Desire for continuous self-development
- Ability to lead and motivate a team
- Good with budgets
- Reliable/good at hitting deadlines
- Ability to use initiative
- Multitasker
CUSTOMER FOCUS AND WAYS OF WORKING
- Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
- Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
- Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
- Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
- Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
- Treat the security of all information assets according to their designated information security classification
- Ensure that they only access information assets that they are authorised to do so.
- Adhere to the procedure for reporting any security weakness or event
- Commit to, and participate in, personal development of information security awareness & knowledge
- Comply with all laws and contractual obligations regarding the protection of data
