Job description
WHAT YOU WILL BE DOING
Join our community.
This role is a 12-month secondment (maternity cover) within our Customer Engagement Squads.
We believe that customer engagement has the power to make a positive difference to our customers lives right now and in the future.
We’re a relentlessly supportive, agile tribe that is committed to continuous improvement, honest collaboration and being brave.
We’re empowered to execute, and we have fun along the way as we create awesome, data driven, customer centric experiences.
Come and see what’s possible.
The difference you’ll make.
- Creating engaging, accessible content for our customers across multiple 121 channels.
- Building an in-depth knowledge and understanding of our customers.
- Ensuring your communications support our brand values and deliver against key business goals.
- Participating in Agile planning, delivery and optimisation of 121 campaigns aligned to squad priorities.
- Managing external agencies to ensure timescales and quality standards are met.
- Managing key internal stakeholders through development, approval and timely delivery of your communications.
What you’ll bring.
- Excellent organisation and understanding of the end-to-end marketing communications delivery process.
- Passion and creativity, with the ability to write compelling copy.
What else you need to know.
We will be conducting all interviews via telephone or video-conference where possible.
This is a site based contract with a hybrid working pattern (Milton Keynes 2 days per week/home based 3 days per week).
We offer flexible working.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance-related annual bonus
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.