Marketing Assistant Chester, England
Lloyds Banking Group
Full Time
Chester, England
23184 - 25760 GBP ANNUAL Today
Job description
End Date
Sunday 22 January 2023
Salary Range
£23,184 - £25,760Agile Working Options
Job Description Summary
see below
Job Description
Job Description
You'll support the Website Content team to redefine how our customers experience our website through the delivery of our strategic plan and our search functionality. You'll work with the Marketing Manager and key partners across the organisation including the SEO Team as well as contacts across Chief Customer Office and Chief Digital Office teams. You’ll support to inspire change, ensuring that customer experience and performance data are the main driver of our decision making, enabling us to build outstanding customer journeys across our web estates.
Location & Ways of Working:
Our team is based across Halifax and Chester, with Chester being the key location for this role. We work in a hybrid model, splitting our time between the office and working from home.
Some of the activities you'll be involved in are:
- Supporting the Website content team to achieve our strategic objectives of driving outstanding customer journeys across our public websites through strategic optimisation of our search functionality
- Assisting in the maintenance and optimisation of our site search by following the approval process and operating within tight governance controls
- Learning how to identify key moments in customer journeys to build better experiences, whilst also focusing on creative excellence
- Numerate and able to analyse and interpret data to support and help the team form recommendations on the best way forward, whilst also sharing site search performance updates with key stakeholders
- Establishing excellent working relationships with key partners and ensuring delivery of agreed actions
Skills & experience we're looking for:
Essential:
- A basic understanding of digital / customer journeys and their impact
- Basic experience of building / developing website content to provide improved customer experiences
- Passion and enthusiasm for doing the right thing for our customers with evidence to back this up
- Ability to build and maintain strong working relationships
- Self-motivated, ability to effectively prioritise and work to deadlines
- Accurate, clear and concise communication (written and verbal)
- Good attention to detail
- Positive and proactive attitude
- Reliable and organised
- Great teammate
You’ll have a supporting role within the Website Content Team, assisting with the delivery of the team plan that is making a positive difference for our customers. You’ll work at pace within an energising environment where you can be your whole and best self, making valuable contributions and improvements to the customer experience.
Sound like you?
In return, you’ll enjoy our dedication to your ongoing personal and professional development. Here, you'll grow as a person and develop your career. As a valued member of our team, we'll support to grow and advance you through excellent training and progression opportunities. Our customers’ experience and success starts with yours.
We’ll give you a broad remuneration package which includes:
- Discretionary performance share award
- A generous pension contribution
- min 24 days leave plus bank holidays
- A flex cash pot you can adjust to suit your lifestyle
- Private Health Cover
- Access to Share schemes* subject to eligibility date
We're an equal opportunity employer and deeply value diversity within our organisation. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Together we make it possible.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
