Marketing Assistant Wimbledon, England
Job description
Who are we?
Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years. Doing things better is our bread and butter; from saving over 60 million plastic bags by using reusable boxes for our food deliveries, to finding alternatives to plastic long before it hit the headlines. We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it's one way to save the future. It's these values that enabled us to become B Corp certified; an optional audit we've gone through to recognise how we put people and planet before profit, as well as help us find room for further improvement.
We're looking for more people to join our team of over 600, to share our passion for doing the right thing even bigger and better than we do already. In a fast paced and competitive market, we know it's our people who make the difference. We've learnt how important it is to recognise, develop and promote from within; and that trusting people lets them come up with the best ideas and that helps our entrepreneurial spirit to thrive.
Want to see more? Check us out at www.abelandcole.co.uk,
https://bcorporation.net/directory/abel-cole, and Instagram
Role Summary:
We're looking for a Marketing Assistant to join Abel and Cole's marketing team. This hybrid role is split across the Growth Marketing and Brand & Content Team. You will be supporting on the execution of our marketing campaigns to engage active customers and try ensuring they keep shopping with us whilst also helping to raise the profile of our brand on social media. The ideal candidate will be keen to learn more about building a brand, data driven, strong project management skills and an eye for detail. This role reports into the CRM Manager, working closely with the PR & Social Media Manager.
Key Responsibilities:
- Coordinate and work with the Senior Trading Executive on the in box product sampling to active customers to drive average order value and product engagement.
- Help project manage print marketing communications to our customer base to drive an increased retention and order rate.
- Support on the execution of active customer comms through our CRM platforms across channels including email, SMS and push notifications.
- Monitor the Marketing Inbox, including identifying suitable opportunities to partner with our suppliers on social media content to drive awareness amongst like-minded audiences.
- Oversee full process of competitions including scheduling content, liaising with brands and customer service team from conception to choosing a winner and where needed setting up offer codes for brand partners.
- Assist the PR & Social Media Manager with the smooth running of our organic social media, from planning, briefing, scheduling and boosting the content.
- Attending weekly social content meetings and monthly analysis and planning sessions.
- Be our ear to the ground on all social channels: reporting on trending topics, providing feedback on competitor brands, owning who we follow, and leveraging and supporting brand ambassador profiles to spot any opportunities.
- Co-ordinate between multiple internal stakeholders to ensure the successful operational execution of campaigns, identifying opportunities for improvements and ensuring the rapid resolution of any issues as they arise.
- Analysis the scores and feedback we receive from our NPS and Trustpilot to feedback and present to the wider business
- Work closely with our in-house creative team to brief in campaigns across a range of channels, manage the briefs from initial concept to approval.
- Refer to the analysis team and reporting dashboards to monitor the success of activities to inform future campaigns.
- Create promo codes and offers where relevant.
- Responsible for day to day invoice tracking.
Skills and Experience:
- Marketing experience either client or agency side
- You'll have a strong analytical mind and like using data to inform decisions
- Proficient in Excel for reporting and data analysis
- Able to communicate effectively with stakeholders, with good influencing skills
- Self-motivated, learns autonomously and detail-orientated
- Strong project management and organisational skills with the ability to juggle multiple projects and priorities
- You'll be a fast learner, with a can-do attitude
- Results-driven - ensuring that marketing campaigns fulfil strategic goals and drive required business results.
- Experience in planning/scheduling content for social media is beneficial (for example, tools such as Agora Pulse, Meta Business Suite, Trello)
- You're excited by the potential for social media content, and spend plenty of time across platforms, following brands that inspire you
What we offer
This is a full-time position working Monday - Friday. Our core working hours are 9.00am - 5.30pm, however, we offer flexibility. You will be based in our Wimbledon office but we have a hybrid working environment.
- 30 days holiday, inclusive of bank holidays
- Flexible working options considered
- A free box of fruit and veg every week (It's pretty delicious!)
- An onsite chef, cooking organic lunches every day
- Up to 35% discount on A&C products
- Cycle to Work Scheme
- Contributory pension scheme
Abel & Cole promotes equal opportunities for all employees. We want our employees to feel they can be themselves at work and develop their talents to the full. Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment and buying - a place where everyone is treated respectfully.
As part of the recruitment journey, if you need us to make any reasonable adjustments so you're not disadvantaged, please contact us as soon as possible. We welcome applications from people with disabilities.
To support Abel & Cole's commitment to inclusion and diversity, we ask that you remove all personal details from your CV. This includes removal of home address, D.O.B and place of education.
