Market Research Telephone Interviewers (Home based) Remote
Job description
We require 8-10 self employed market research call centre interviewers to work from home - apply today start date week commencing 27th Feb 2023.
In order to apply for this role you must complete our online one way video interview by following this link. https://start.myinterview.com/pwjzd7j2eqhpg901tcdqk3ss/acuity-research-practice/market-research-telephone-interviewer The interview can be completed in your own time and you must upload your CV at the start of the interview. Only candidates that complete the online interview will be considered.
In order to apply for this role you need to be able to work a minimum of 20 hours per week, work a minimum of 2 evenings per week (5-8pm) and at least 2 Saturdays per month (4 hour shift).
You will also be required to fill in an online recruitment form - https://starsurveys.skillsprojects.co.uk/html/fusebox.asp?action=portal&survey=1624 please fill this in after you have sent us your CV.
Full time self employed
You will be required to work a minimum of 20 hours per week.
Monday to Friday: 9am - 8pm
Saturday: 10am – 6pm
Start date: week commencing 27th Feb 2023
Start rate: £10.00 per hour (self employed) - pay to be reviewed regularly based on performance
Acuity Research & Practice Ltd is a market research company specialising in social housing research. We currently have an exciting opportunity for enthusiastic telephone interviewers to work from home.
The role will suit someone looking for flexible work that can fit around other commitments.
Acuity is commissioned by social landlords to contact their residents and carry out customer satisfaction surveys, we do NOT carry out ‘cold’ or sales calls. For more information about Acuity please visit www.arap.co.uk.
Job Description
As part of the Acuity team, you’ll be joining our group of fantastic telephone interviewers, delivering first-class service to our clients who wish to understand their resident’s opinions and needs.
Using your own computer and internet connection you will be making VOIP calls (SKY is not compatible) through your computer and conducting surveys through our online system. Full training is provided on the use of these systems as well as interviewer training.
Working on a variety of different survey topics from repairs, complaints, anti-social behaviour issues and general satisfaction, you will receive a full briefing on every survey you will be working on.
You will be connected (though Microsoft Teams) to the Team Leader and to the wider interviewing team for support, help and guidance; you’re never alone!
During your probation period you will be given additional support and performance reviews, with regular reviews thereafter.
Interviewers are employed on a self-employed basis, invoicing Acuity on a monthly basis. A self-employment contract will be provided for signing at the start of the work, and you will have to provide ID to prove eligibility for work in the UK.
WHO WE’RE LOOKING FOR?
Experience in a telephone customer service role is essential and Acuity will provide full market research interviewing training and support. In order to apply for the role, you must have a computer, a good broadband connection and a headset. We are looking for applicants with excellent interpersonal and communication skills. The main skills are focusing on the needs of the customer, remaining impartial yet supportive, listening to resident’s issues, capturing information succinctly and accurately and the strength of character not to take offence when residents are impolite.
DESIRABLE KNOWLEDGE AND EXPERIENCE
- Experience in a market research service/call centre environment/telephone customer service
- Experience using computers and Microsoft systems
- GCSE English and Maths
- Strong IT skills
- Other languages desirable
SKILLS AND ABILITIES
- Good communication & people skills, confident telephone manner
- Fluent in written and oral English essential and other languages desirable
- Attention to detail
- Ability to handle confidential and sensitive information
- Good typing skills
- Self-motivated, with ability to organise and plan own work
- Ability to work within deadlines
- Ability to input data accurately and maintain office data systems
- Ability to use own initiative when appropriate and refer to manager when in doubt
PERSONAL BEHAVIOURS AND STYLE
- An enthusiastic ‘can do’ approach
- Prepared to work flexibly - including Saturdays and possibly occasional Sundays
- Commitment to producing high quality work
- Commitment to Acuity’s policies and procedures
- Keen to learn and be part of an expanding team
WHAT’S IN IT FOR ME?
There are many benefits to working with Acuity, not only are we a company who has been in operation for over 20 years but we are a really friendly bunch. We have a wide range of interviewers from all walks of life and different backgrounds and our head office team have all been telephone interviewers at some point in our research careers, we’re always on hand to help.
- Full and regular training and appraisals
- The ability to work from home
- Select your own working pattern
- Competitive rates of pay
- Full training and support
- Peer support and guidance
- Quarterly bonus structure (after probation)
Part-time/full-time hours: 20+ per week
Work Remotely
- Yes
Job Types: Full-time, Part-time, Freelance
Part-time hours: 20 per week
Salary: From £10.00 per hour
Benefits:
- Casual dress
- Work from home
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Application question(s):
- How many hours per week can you do? (we are looking for 20+ minimum)
- Can you start on the 10th January 2023?
Experience:
- telephone customer service: 1 year (required)
Work Location: One location
Application deadline: 26/02/2023
Expected start date: 28/02/2023
