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This new role in the Cloud Services team will focus solely on one of our latest client-facing offerings, acting as focal point for all aspects of its service management and compliance. They will be responsible for coordination and collaboration with many other platform teams on day-to-day operational support, assisting with service escalations, managing change and supporting strategic growth in co-ordinating the onboarding of new clients.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The role sits within the NSE Cloud Services team and will be the Service Delivery Manager for a new client offering, which is an exciting area of development for Deloitte. The job holder will need a background in Service Management and Compliance, and be knowledgeable in all aspects of IT Operations, including Incident, Change, Configuration, Capacity and Availability Management. They will be the key point of contact for the business, and will work closely with other service teams, liaising and assisting in the prioritization and resolution of service and change issues.

• Key point of contact for all aspects of Service Management across multiple layers of infrastructure, both internally and externally hosted.
• Act as Change Manager for the service, ensuring that all changes are reviewed, socialised and implemented successfully, the necessary stakeholders are engaged and updated throughout the process, and all documentation and CMDB updates are made in a timely fashion.
• Become the ‘go-to’ person for all queries relating to the service offering.
• Support responses to client and compliance questionnaires where information doesn’t exist, and other teams need information on the service offering.
• Be the Compliance expert for the new client offering, able to speak with confidence about this and support other teams.
• Manage compliance documentation including Global Technology Operating Model standards to ensure all information is accurate and all artifacts are available as evidence
• Being the ‘go-to’ person, with cross-team knowledge and a strong interpersonal network to call upon, will be key success measures.

Connect to your skills and professional experience

You’re a natural organiser with a broad range of skills across the service management skillset. Someone who remembers information or knows where to quickly source it. You’ll grow a large interpersonal network with your communication skills.

You’ll be a self-motivator, able to manage your busy workload with ease, co-ordinating across various teams whilst ensuring the right focus is given to the priority items.

Essentials

• ITIL Service Management experience including Incident, Problem, Change, Configuration, Availability, Capacity, etc.
• Compliance experience in answering technical questions.
• Knowledgeable in the Service Now toolset, able to navigate with ease

Desirables

• Experience of working with Microsoft Azure cloud-based services
• Continual Service Improvement experience

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

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“I’ve never experienced another culture that’s so unafraid to break traditional boundaries and is so forward looking in its strategy and approach. It’s exciting to be working somewhere that’s bringing together a unique set of capabilities that we can see clients are looking for and value.”

• Gillian, Technology

Connect to your agile working options

Location: UK Wide
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Discover more about our locations.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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