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Manager, Global Sales Excellence

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.

We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community values different perspectives and cultures.

This is an exciting opportunity to work with our Senior Manager, Global Sales Excellence. As Manager, it is your responsibility to design, implement, maintain, and measure sales standards, processes and best practices for the assigned teams within Global Sales.

You will be responsible for ensuring the assigned Global Sales Team is continuously aligned to the correct account base for the region and for IHG globally.

Applications are invited from individuals with a knowledge of hotels. Specifically, hotel sales, marketing and business planning, along with strong sales ability, sales management, problem solving and analytical skills.

Your day to day

You will:

• Work with Sales Leaders to identify skills gaps and manage the development of training programs/applications, curricula, assessment tools and corresponding materials.
• Evaluate designated programs to determine effectiveness, need for enhancements, or elimination of programs; actively pursue alternate training vehicles/methods and interactive training technologies.
• Manage the development and successful implementation of sales strategies and programs, including developing and refining sales training for IHG Javelin/ onboarding.
• Support key technical projects including further development, implementation in IHG Javelin (Salesforce), support of strategic and tactical programs, and analytics for IHG sales leadership.
• Coach and develop team members, act as an advisor to sellers and leaders.
• Resolve technical or operational problems.
• Work with Operations and Sales Leadership to ensure the right accounts are with the right sellers
• Monitor thresholds and educate sellers and leaders as needed
• Ways of Working account reviews held
• Javelin libraries kept fresh and SOP’s written as per IHG Guidelines to support Sales Teams
• Responsible for delivery and operational management of training courses in assigned program area (such as Revenue/Systems, Quality/Service, or Centralized Training). Manage scheduling and logistical aspects of all training programs (Frequency and Variety).
• Provide workshop delivery feedback.
• Complete Performance Management responsibilities for assigned Team.
• Assist in Range of Special Projects as Needed
• Manage within agreed budget and select external consultants as needed. Ensure that all course curricula and educational materials are current and of acceptable quality and delivered on time.
• Establish performance standards and operating procedures.
• Assess training and certification Rules for Operation according to brand/product line and recommend alternative requirements as necessary.

What we need from you

Whilst we love experience, and request a good knowledge of Salesforce, Cvent, Meeting Broker and GRS, mindset is of equal importance. We’re looking for someone who can think beyond what's been done before. Someone who is results driven and committed with the disposition to continuously think outside the box to get a successful result.

Education

• Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience.

Experience

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
• Must be able to work effectively at board level in client companies, possess strong relationship management skills, and well-developed negotiating and persuading abilities.
• Demonstrated problem solving and time management skills
• Demonstrated instructional design skills to effectively develop client focused training programs.
• Strong facilitation skills and ability to communicate information to groups in a clear and concise manner.
• Analytical and problem-solving skills.
• Demonstrated project management and organizational skills.
• Understanding of IHG initiatives and priorities, and Revenue Management Principles & Practices

What we offer

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.