Manager, Patient Access & Communications Fairfield, CA
Job description
At NorthBay Health the Manager of Patient Access & Communications will work onsite and will have responsibility and accountability for the operational management of the inpatient, outpatient, emergency and ambulatory surgery registration areas, hospital PBX communication, financial counseling, and financial verification. The Manager’s responsibilities include but are not limited to oversight of the day to day operations, staffing, development of personnel, compliance with corporate, regulatory, and professional standards and fostering of interdisciplinary, collaborative relationships among providers and staff. This individual directly coordinates personnel activities such as hiring, conducting disciplinary action, training, and staff scheduling. This individual assures department compliance with standard practices and regulatory requirements. The focus of the Manager is customer service, quality care, and productivity, in accordance to organizational mission statement, values, and goals.
Department purpose is to create a positively memorable and inspiring “Wow” experience for each and every customer we serve, each and every time we have the opportunity to serve them. We distinguish ourselves by our ability to listen and empathize with others and by the extraordinary efforts we make to deliver uncompromising levels of service. We are here to guide our customers, both patients and their families, through a seamless healthcare experience that provides tailored assistance and education that is responsive to their individual needs and expectations. Our goal is to continue to value and delight our patients with experiences that nurture powerful customer relationships that will last a lifetime. We are willing to take accountability for every aspect of our patients’ experience and continuously strive through every interaction we engage in to prove ourselves as stewards of the NorthBay way.
Meets all additional requirements related to job duties and all certification/ education requirements as set by the corporation and Patient Access & Communications.
- Education/Training: Baccalaureate Degree in Business/Hospital Administration or other related field required. Must complete HR leadership classes within 24 months of being hired.
- Licensure/Certification: NAHAM Certified Healthcare Access Manager (CHAM) within through 12 months of hire.
- Experience: 5 years of healthcare experience in a registration, accounts receivable, or managed care environment, including direct staff supervisory experience required. Proficient in Windows environment. Proficient in all Microsoft Office applications preferred.
- Technical Skills: Excellent oral and written communication skills required. Possesses teaching ability, leadership ability, and high professional standards. Must be well organized, be able to set priorities, work independently and is an effective team member. Word Processing skills required. Demonstrated clinical skills in working with adults (young adult, adult, geriatric).
- Interpersonal Skills: Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills, and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Ability to interact in a professional manner with administration, medical staff, and hospital personnel. Ability to establish trust and rapport as a subject matter expert with external customers. Demonstrated ability to work as a team member in developing and promoting high performance work groups. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.
Compensation:
- Annual Salary range: $89,000 - $100,000 ( Offered salary based on years of experience)
- Annual Incentive Bonus Opportunity: max potential of 15% of annualized salary
At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family:
- Wages reviewed annually and adjusted to remain competitive
- Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
- Tax-deferred 403b with a percentage matched by NorthBay Health
- Employee Assistance Program
- Tax deferred dependent care plan
- Life Insurance
- Employee Recognition Program
- Vacation & Sick Time benefits
- Disability Insurance
- Group Long Term Care Benefit
- Wellness Program
- Generous shift differential
NorthBay Health provides sophisticated healthcare services not only in our two hospitals — NorthBay Medical Center in Fairfield and NorthBay VacaValley Hospital in Vacaville California — but in our primary care, specialty care practices and urgent care centers. From oncology to open heart surgery, and from birth through the end of life, NorthBay Healthcare has teams of medical experts ready to assist in your care.
It is our goal to exude warmth and caring as we meet and greet patients, family and visitors in our hospitals and medical offices. Our dedication to our patients continues throughout their healthcare journey.
NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic . Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.
To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/index.cfm
