Manager, Commercial Support, UK Europe and Africa London, England
Qantas Airways Limited
Full Time
London, England
46102 - 89504 GBP ANNUAL Today
Job description
- Challenge yourself to optimise the commercial support performance of our UKEMEIA region
- An opportunity to be part of the International restart and make a difference to our team and customers
- Permanent Full-time role based in London
At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship and a can-do attitude. We’re resilient and strong and it’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we contribute to taking the organisation forward. We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.
The Manager, Commercial Support UKEMEA will manage a team of individuals supporting the commercial business and the relationship and performance of an external business partner, delivering a servicing solution for trade customers across the region.
This role will provide leadership, coaching and mentoring to the team, driving high performance and capability to achieve business objectives. You will also act as a leader within the broader UKEMEA team in a London based role, modelling key leadership behaviours and promoting employee engagement.
The support scope of the team includes, but is not limited to pricing, external trade, customer care, airport disruption, marketing, events, communications, regional General Sales Agents, staff / duty travel, ticketing, refunds, audit, Qantas.com, and contact centres.
You’ll have:
- 7+ years Airline Sales experience
- IATA Fares & Ticketing Qualifications or similar would be desirable
- Exceptional people management skills with the ability to lead, motivate and develop teams
- Strong commercial orientation and high level of business acumen
- Highly developed communication, organisational and leadership skills
- Extensive customer service experience in leadership capacity
- Ability to communicate effectively at all levels of management, both internally and externally Extensive knowledge of Qantas product and processes
- High level of IT literacy
- Strong knowledge and excellent skills in AQIRE/Amadeus/ARDWeb, cryptic GDS & BSP
- Extensive knowledge and awareness of the regional airline and travel industry across UK, Europe, Middle East and Africa
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
- You’ll also be eligible for private medical insurance and a health cash plan
- We love to travel: Enjoy heavily discounted air travel from the UK to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
- Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Wednesday 26 April 2023
Vaccination against COVID-19 is not required for this position, however the Qantas Group strongly believes that vaccination against COVID-19 is critical for the safety of our people, customers, ongoing operations and for aviation more broadly.
Qantas Airways Limited
www.qantas.com.au
Mascot, Australia
Alan Joyce
$10+ billion (USD)
10000+ Employees
Company - Public
Airlines, Airports & Air Transportation
1920
