Reference Number: WV111

Hours: 21 hours

Hourly Rate: NMW/NLW

Closing Date: 2nd June 2023

CV Life are currently seeking a passionate Spa Attendant to join our team at the award winning Mana Spa, which is located at The Wave Destination Venue.

About the role:

Our Spa Attendants are the perfect example of how to deliver a luxury spa experience. You will deliver high standards in keeping with the Mana Spa ethos, contributing to the relaxing and tranquil atmosphere.

You will be an excellent team player, maintaining pride and attention to detail in your daily tasks. You will assist with the journey of the guests and members and be ready to deliver exceptional customer service.

As a Spa Attendant you will have excellent personal presentation with a warm and welcoming personality. You will be friendly, approachable and professional.

You will be responsible for ensuring that all guest areas in the Spa are maintained to a high standard of cleanliness and maintenance. Duties include cleaning changing rooms, floors and heated areas. Our Spa Attendants ensure that all assigned daily tasks and schedules are met.

Do you have strong communication skills (verbal, listening, writing) and good organisational skills. Are you able to prioritise tasks and self-manage a workload. Do you have an eye for detail. Do you want to be part of an award winning spa team?

City Centre location. A variety of part time hours and shift patterns available. Hours range from 11-22 hour contracts. Rotas for mornings, evenings, and weekend only work.

To apply for this role, please send your CV to Recruitment at [email protected]

Job Description

Reporting to: Spa Manager

Scope

Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment of employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

Overall purpose and objective of the role:

To ensure high standards of cleanliness within the spa are met, and to maintain all equipment, reporting any issues to the Spa Manager.

Main duties of the role:

• Greet guests in a friendly and courteous manner during all interactions.
• Maintain the cleanliness and serenity of all areas of the spa.
• Assist with spa tours for day guests and member prospects.
• Assisting receptionist with welcoming clients when unavailable.
• Making refreshments for clients throughout facility.
• Ensure change rooms are stocked with appropriate items (towels, etc) and therapy rooms are stocked thoroughly, repeatedly checked throughout the day.
• Ensure clean laundry is available at all times for restocking.
• Assist spa therapists with room changeovers for treatments.
• Assist therapist with the close of a sale as and when needed.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Provide accurate information about the city and surrounding attractions when asked by guests.
• Daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
• Daily inspections of the facilities (for example sauna, steam) to be carried out every 30minutes and correct procedures to be followed.
• Stay up to date with current rates, rate changes and all promotions.
• Reports any incident or accident to the Spa Manager.
• Demonstrate sincere guest focus and true appreciation for the guest experience.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Person Specification

Essential Personal Attributes

• Friendly and approachable.
• Self-motivated.
• Flexible approach to work.
• Supportive to others.
• Good listener.
• Enthusiastic to assist others.
• Interest in spa and wellness.

Essential Special Skills

• Basic IT knowledge
• Basic literacy
• Communication skills.
• Ability to relate to a diverse range of people.
• Customer care skills.
• Ability to work on own initiative as well as part of a team.

Special Circumstances

• Ability to work flexible hours including early mornings, evenings, weekends, and Bank Holidays.

If you have any enquires, please contact our Human Resources Team by emailing [email protected]

Benefits

• Great development opportunities
• Work for an inclusive and culturally diverse organisation
• FREE health and fitness membership*
• FREE health and fitness membership for a family member or friend*
• FREE onsite parking at most sites
• FREE entry to venues*
• DISCOUNTS on Centre activities*

(*not applicable to casual workers)

People from Black, Asian and Ethnically Diverse backgrounds, disabled, deaf and neurodivergent people are under-represented in our workforce, so we particularly encourage applications from candidates in these groups.