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Job description

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities. You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.

MAIN RESPONSIBILITIES

· Provide onsite maintenance, communal parts including amenities and external areas

· Deliver first class customer service

· Reactive and proactive maintenance tasks as directed by the Maintenance Manager

· Minor joinery, plumbing and maintenance works, painting and touch ups.

· Planned maintenance tasks including testing of systems and recording all tests

· Waste management services including bin rotation, weekly pull outs and return

· Maintain cleaning standards on site-jet washing, cleaning and litter picking

· Ensure health and safety on site including removing trip hazards and reporting all faults

· Furniture rotation, assembly and tracking

· Preparing apartments during the resident move in/out process

· Reporting and recording all maintenance tasks using systems provided

· Submitting material and supply requests to MM

· Replenishing supplies and maintaining accurate records of equipment on site

· Consistently deliver the Moda service standard to residents and all visitors to the building

· Respond to resident queries within given standard operation procedures as allocated

· Carrying out trace and detect of reported maintenance

· Provide informed and accurate information to residents where required

· Working with contractors and third-party service providers including maintenance support

· Identifying and reporting H&S matters to MM/GM

· Observing H&S policies, process’ and procedures at all times

· Previous experience in residential property (hospitality or private rental sector preferred)

· Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm

· Must be pro-active and able to use initiative to enhance the reputation of the building

· Professional presentation, confident and outgoing in nature

· Well organised, ability to problem solve and works under pressure with great decision-making skills

· Able to demonstrate an organised and professional approach and ability to priorities

· A multi skilled tradesperson with experience in painting & decorating, minor joinery, plumbing and general maintenance

· Proactive delivery of property maintenance including grounds and communal areas

Shift patterns to be discussed: To include late shifts e.g. 12-8pm, and weekend work required.

Job Type: Full-time

Salary: £21,900.00-£23,000.00 per year

Benefits:

• Cycle to work scheme
• On-site gym
• Wellness programme

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Experience:

• Maintenance: 2 years (preferred)
• painting and decorating: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: MERC-MAINTTECHMAR23