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Job description

Main purpose of role: To work as part of a team of Property Managers responsible for the reactive repairs and ongoing compliance certificates for a portfolio of managed properties. Working closely with your team to achieve our business plan of providing a simple, intuitive and fairly priced service for our Landlords which retains the client for life.

Key Responsibilities

• As part of the Property Management Team, we provide consistently excellent service to drive the growth and retention of Landlords and our Lettings portfolio.
• Troubleshooting any maintenance issues and liaising with Landlords, Tenants and contractors to arrange minor repairs
• Updating system with concise and accurate notes; ensuring instructions are followed through to completion and tenants kept fully up-to-date
• Resolving issues quickly and efficiently
• Checking works are completed and keeping all parties updated
• Sourcing and onboarding reliable contractors to build our network
• Ensure all properties are legal, safe and ready for occupation
• Arranging compliance certificates and any necessary remedial works in required timescales

Requirements

• Confident, personal communicator
• Enthusiastic, “Nothing is too much trouble” attitude
• Logical thinking with creative problem solving aptitude
• Preferably with previous customer service experience
• Initiative to troubleshoot maintenance issues
• Being able to work individually as well as part of a team

Skills

• Clear and Confident telephone manner
• Friendly and polite with a positive ‘nothing is too much trouble’ approach
• Able to work under pressure with excellent attention to detail
• Has a professional approach, demonstrating high levels of integrity
• Organised and able to prioritise a varied workload
• Confident, with excellent communication skills, using the telephone as first point of contact
• A flexible approach to work, particularly during busy periods
• Able to demonstrate initiative along with a “can do” approach

Job Type: Full-time

Salary: £21,000.00-£24,000.00 per year