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Overall Job Purpose

• The main purpose of the Team is to attend as many emergency jobs as possible and to carry out a variety of maintenance works. This ranges from smaller works such as faulty doors, lights etc through to larger projects including roof repairs, plant room works etc.
• To complete quality reactive maintenance within hotels, in a geographical area of responsibility ensuring that the hotels are consistently well maintained to brand standard.
• To consistently deliver a first time fix on all jobs.
• To observe safe working practices and comply with all health & safety legislation.
• To develop strong working relationships with the hotel operations teams ensuring that the customer is a key focus.
• On-Call support covers Monday to Saturday outside of core working hours
• Core working hours 0800 - 2000 with early shift (0800-1630) and late shift (1130-2000) with on-call engineers working the late shift when on-call which is 1 in 3 weeks.
• Any emergency / H&S calls received after 0600 in the morning or 1800 in the evening Mon-Sat will fall into the callout process

Responsibilities (& Success Criteria, where available):

• First time fix of completion of reactive maintenance jobs that are scheduled for hotels.
• Drive and maintain strong relationships with the hotel operations team in line with our values.
• To comply with the requirements of Health and Safety, other relevant legislation and Travelodge policies and procedures and H&S responsibility for direct reports. Ensure that PPE is used as required.
• To ensure that all jobs allocated are consistently completed to a satisfactory finish in accordance with agreed standards and KPIs.
• To be responsible for returning rooms to sale as quickly and efficiently as possible in a safe and tidy manner.
• To manage van storage of stock to agreed levels and ensure that you have parts available to complete jobs as quickly and efficiently as possible.

Key Contacts (Internal & External)

• Maintenance team
• Facilities Helpdesk
• Hotel managers, teams and customers
• Support functions and 3rd Party partners
• Suppliers

Person Specification: Skills, Knowledge & Qualifications

Essential;

• The candidate will be required to be time served in a trade or have either City and Guilds (6129) Certificate in Basic Plumbing and NVQ Level 2 or electrical certification to 17 Edition (2382/10); Inspection and testing (2391/10) and Part P registered with a government body (e.g. NICEIC), NVQ Level 3.
• High levels of attention to detail.
• Drive and determination to continuously improve.
• High levels of customer insight and brand passion.
• Good communication skills, both internally and with suppliers and 3rd parties
• IT and systems literate essential
• Proven track record of delivery and success.
• Good level of personal impact and confidence.

Desirable:

It would be beneficial although not essential if the candidate had experience or qualifications in the following areas. Auto Doors, Catering equipment, AC (including F Gas), M&E including plant room experience or general building works

Values to be demonstrated

ONE TEAM

THINK CUSTOMER

WANTING BETTER

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

• I care about people
• I treat everyone in a way I would like to be treated
• I am easy to work with
• I have a can-do attitude
• I care about the impact my work has on others
• I pay attention to detail
• I do the little things that make a difference to our customers
• I work to brand standards
• I treat Travelodge time, equipment and stock as if it were my own
• I drive for results
• I hit targets in my role and work at the right pace
• I take ownership of problems and try to fix them fast
• I look for ways to avoid future problems
• I look for ways to promote Travelodge

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built into everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals.