Loyalty Manager London, England
Job description
We have an exciting opportunity within our M&S Connect team to join as a Loyalty Manager on a 9 month fixed term contract basis.
You will be supporting delivery of the Personalised Offers and Loyalty offer strategy within the Clothing & Home business area. This will involve:
- End to end campaign management of offers including planning, sourcing, briefing and handling financial forecasts and approval
- Accountability for delivering against desired trading outcomes through delivery of strategic and tactical offer campaigns
- Handling day to day Sparks Thank you & Giveaway budget (c.£10m PA) including forecasting daily allocations in line with product availability and budget, regular review of performance and monthly reviews on performance v forecast
- Previous campaign management experience
- Strong attention to detail /project management
- Partner management across all levels
- Strong commercial understanding
- Influential and persuasive
- Analytical mind-set
- Previous experience working with or in a Clothing & Home business
- Flexible working approach, with a balance of being in the office and working from home
- Competitive holiday
- 20% discount on M&S products
- A range of wellbeing support (including free counselling and a virtual GP for you and immediate family)
- 25% off gym memberships, access to online fitness classes and discounts for complementary health services, such as nutrition and lifestyle coaching
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
