Swissport International AG

Full Time Liverpool, England 15752 - 18405 GBP ANNUAL Today

Overview:

Job Summary

The Lounge Supervisor is responsible of overseeing the operations of the Executive Lounge.

Responsibilities:

Job Responsibilities

Directly supervises the Lounge Agents
Assign duties, direct staff, coaches and disciplines employees,
Ensure compliance with airline customers, following Swissport SOP's at all times
Ensure a prompt and high standard of quality guest service at all times to the leisure and business travellers in order to maintain guest satisfaction
Liaison with airline customers and airport authorities
Enforce and monitor Swissport's Health & Safety policies and procedures
Monitor training requirements and manage overtime
Investigate and report all errors, incidents, and injuries during the shift
Provide on the job training when needed
Verify and validate employees’ time sheets
Promote employees’ assiduity and maintains good work relations
Ensure good communication between departments and information sharing
All other duties as assigned

Qualifications:

Qualifications and Competencies

In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
Passionate about customer service and must have relevant work experience
Leadership and people management skills
A proven ability to problem solving and decision making experience
Planning and organisational skills
Excellent communication skills, both written and verbal
Additional languages desirable
Commitment to continuous improvement
Computer literate (Office Word, Excel, PowerPoint)
A good understanding of all regulatory and recommended procedures that relate to the airport environment
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to travel to the airport at times where public transport is not available
Ability to follow processes and procedures and apply flexible approach when required
A full driving license desired
Previous experience working in an aviation environment is desired