Lounge Services (Executive Lounge) Supervisor- Liverpool John Lennon Airport Liverpool, England
Swissport International AG
Full Time
Liverpool, England
15752 - 18405 GBP ANNUAL Today
Job description
Overview:
The Lounge Supervisor is responsible of overseeing the operations of the Executive Lounge.
Responsibilities:
Job Summary
The Lounge Supervisor is responsible of overseeing the operations of the Executive Lounge.
Job Responsibilities
- Directly supervises the Lounge Agents
- Assign duties, direct staff, coaches and disciplines employees,
- Ensure compliance with airline customers, following Swissport SOP's at all times
- Ensure a prompt and high standard of quality guest service at all times to the leisure and business travellers in order to maintain guest satisfaction
- Liaison with airline customers and airport authorities
- Enforce and monitor Swissport's Health & Safety policies and procedures
- Monitor training requirements and manage overtime
- Investigate and report all errors, incidents, and injuries during the shift
- Provide on the job training when needed
- Verify and validate employees’ time sheets
- Promote employees’ assiduity and maintains good work relations
- Ensure good communication between departments and information sharing
- All other duties as assigned
Qualifications and Competencies
- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Passionate about customer service and must have relevant work experience
- Leadership and people management skills
- A proven ability to problem solving and decision making experience
- Planning and organisational skills
- Excellent communication skills, both written and verbal
- Additional languages desirable
- Commitment to continuous improvement
- Computer literate (Office Word, Excel, PowerPoint)
- A good understanding of all regulatory and recommended procedures that relate to the airport environment
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to travel to the airport at times where public transport is not available
- Ability to follow processes and procedures and apply flexible approach when required
- A full driving license desired
- Previous experience working in an aviation environment is desired
Swissport International AG
https://www.swissport.com
Zürich, Switzerland
Warwick Brady
$5 to $25 million (USD)
10000+ Employees
Company - Private
Airlines, Airports & Air Transportation
1996
