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Are you looking for a new challenge that gives you the chance to take Customer Experience at Selfridges to the next level? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

• To partner with the Inventory Specialist and Security Manager in store, to deliver the new Loss Prevention & Security strategy across all areas, and all teams within the store.
• To positively engage, inspire and business partner with Department Managers, Sales Managers and Team Members, to identify the root causes of stock loss, and build effective action plans to reduce loss.
• To design, trial and continuously improve methods of stock loss reduction in store, collaborating with other LP Specialists as guided by the Senior Loss Prevention Manager.
• To build and maintain a positive culture, awareness, and appreciation for Loss Prevention in store. Build a cross-functional commitment and collaboration for stock loss, where everyone can, and wants to make a difference.
• Innovate and implement new process and controls that reduce stock loss in all areas, whilst returning on investments, such as Process Improvement, Policy and Procedure or Product Protection.
• Partner with store Security Manager to optimise Security resources to prevent loss and crime in all locations.
• To trial and test new Product Protection methods and technology on behalf of the Senior Loss Prevention Manager
• Partner with Inventory teams to develop an expert, comprehensive and current understanding of stock loss for the store.
• To act as the subject matter expert for all matters relating to Loss Prevention, including but not limited to; Process Improvement, Loss Control, Policy and Procedure, Training and most importantly Stock Loss data.

Key Responsibilities

• To work as part of a collaborative LP&S (Loss Prevention & Security) team, in driving positive and sustainable change throughout Selfridges to protect our People, Property, Profitability & Reputation.
• To drive a culture of Loss Prevention across the store.
• To ‘find and fix’ specific stock loss problems in a Top 10 focus approach.
• To optimise all resources, internally and externally to deliver the wider LPFS strategy, as agreed with the Senior Loss Prevention Manager
• To passionately and effectively embed the Loss Prevention strategy for Exchange.
• To lead a balanced and proportional approach to problem solving.
• Innovate and implement new controls that reduce stock loss in all areas, whilst returning on investments, such as Process Improvement, Policy and Procedure or Product Protection.
• To lead the validation and escalation of Product Protection compliance.
• Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies and Partner with other Retail Loss Prevention leadership in identifying and sharing best practices.
• To act as a subject matter expert for all matters relating to Process Improvement, Loss Control, Policy and Procedure, Training and most importantly Stock Loss data.
• To maintain a positive culture of Loss Prevention for Exchange.

• Naturally pragmatic and solutions-lead.
• Analytical and data-driven, who formulates opinions and decisions based on data.
• Experienced in developing and embedding effective Loss Prevention / Shrinkage strategies in a retail environment.
• Experienced in developing effective Loss Prevention policy and procedure.
• Highly engaging with the ability to influence, and inspire change.
• Ability to influence multiple stakeholders, and an engage people at every level of our business.
• A good knowledge of inventory or loss prevention techniques an advantage.
• A collaborator, who has energy and passion that can inspire others to join their mission.

This role guide represents a summary of the main areas of activity for the role, however all team members at Selfridges are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Our Creative Spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our Awards Cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

• Generous bonus and/or commission scheme
• Discounted gym memberships
• Pension contributions
• Annual travel pass and cycle to work schemes
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development