London Student Support Manager London, England
Job description
Department:
London Campus
Location:
London
Salary:
£36,333 to £41,931 per annum
Closing Date:
Friday 17 March 2023 at midnight
Interview Date:
Tuesday 28 March 2023
Reference:
074-23
Full time, permanent
Location: London
Salary is £35,333 to £40,931 (plus London Weighting)
The Organisation
Situated in the heart of the historic city of York, and with the recent addition of our new London Campus, which this role is based at, York St John University has a long and proud tradition as a distinguished higher education provider. York St John University has been a leading education, training and research institution for over 177 years. We stand for equality, ambition and social justice. Our London campus has been established with a commitment to educate, motivate and inspire a new generation of innovators, entrepreneurs and business leaders.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The London Student Support Manager is a new role and will join a growing team in London in a new campus delivering some new ideas to our London students. York St John in London are seeking to recruit an enthusiastic and motivated individual to join the team. The purpose of the role is to enhance the student support the London students receive and improve the student experience showing commitment to the provision of high-quality support to students and enhance the integration of international students into University life.
The Role
There are three main aspects to this role, the first being delivering a successful London Student Support Skills Programme which supports international students in adapting to life in UK universities with particular focus on English as an Academic Language. This programme will also cover topics like UK academic customs and regulations, support in referencing etc. The London Student Support Manager role will develop and deliver the content for this programme, and manage the programme throughout the year.
The second main aspect of this role is to manage the Academic Tutoring Support Programme. This involves ensuring; that all students have an academic tutor, all academic tutors have training and the skill set to tutor students, the Tutoring Support Programme is operated as effectively as possible and that all students and academics are supported throughout.
The third aspect of this role is to be the point of contact for pastoral support at the London Campus. The role will be work closely with the Wellbeing Team in York to signpost and refer students to them, but having the role as a 'go to' point for students with wellbeing needs in London.
The role will manage a team of professional support staff to achieve the above support for students. The post holder will be responsible for the line management and the development both professional and personally of the team. The successful candidate will be responsible for setting team objectives and ensuring these are delivered.
This is a new position with the role holder acting as a key focal point providing support during key stages of the student journey at York St John in London.
Required Skills and Experience
- Experience of delivering a skills development programme.
- Experience of providing student support.
- Experience of delivering large complex projects.
- Understanding of the skills needed to support international students.
- Good communication skills.
Additional Information
As this role is a London based role, there will be the London Weighting added to the salary.
If you are interested in the role and would like an informal discussion about it, please email Iain Pullar on [email protected] and he will be more than happy to discuss this with you.
If you require a reasonable adjustment in order to apply for this position please contact [email protected]. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us.
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Pension scheme
- Health Cash Plan after one years' service
- Employee Assistance Programme
- Relocation expenses package for certain roles
We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Please note that CVs are not accepted in place of the application form.
Closing Date - Friday 17 March 2023 at midnight
Provisional Interview Date - Tuesday 28 March 2023
Job Types: Full-time, Permanent
Salary: £35,333.00-£40,931.00 per year
