London Eye Ride Manager London, England
Job description
London Eye Ride Manager
The London Eye
London, GREATER LONDON, SE1 7PB
United Kingdom
Are you ready to take your career to new heights?
We are currently recruiting for a Ride Manager to join our busy Operations team, focussed on the running of the daily operation of the attraction and Ride Department.
This is a permanent, salaried role (range £30,000 - £32,000), working full time based upon working 40 hours per week, 5 days out of 7 on a rota basis (including working every other weekend, evenings, and some bank holidays).
As Ride Manager you will join our operations Management team. Acting as a Duty Manager on a rota basis, you will take on the responsibility of running the daily operation of London’s (and the UK’s) busiest paid-for visitor attraction, which has welcomed more than 80 million guests since opening.
You will lead and motivate the team to deliver the highest levels of commercial performance, combined with #GuestObessed customer service and safety standards. Within the department you will be at the heart of the London Eye operation, making sure our team are trained and ready to welcome thousands of guests onto the London Eye safely. Motivating and managing the Ride Operations team on a day-to-day basis you will ensure the delivery of a world class level of customer service, creating #GuestObsessed moments for each and every guest.
Reporting to the Head of Ride and Compliance, you will ensure the Ride department is operating to the highest level of health and safety, completing audits and reviews on departmental process’. Leading a team of Ride Shift Leaders and Ride Operators, you will use your operational experience to develop your team through coaching and succession planning.
In addition, you will have a strong grasp of how to effectively manage health and safety standards and incidents, with a calm and measured approach to any situation that is thrown at you. Able to think on your feet, you will respond to the operational demands of a complex site which at peak includes the world’s largest cantilevered observation wheel, a busy ticket office, the London Eye River Cruise, a major pier, two shops and a champagne lounge.
You will work with a range of expert teams to deliver memorable experiences to thousands of guests who visit every day from all over the world. If you thrive in a busy operational environment and love working with people, this is a rare opportunity to make a real impact at an iconic part of the London skyline.
We are looking for the following skills and experience.
Essential.
- History of working in a Health and Safety environment with a high level of attention to detail
- Previous experience of day-to-day management of a large team (30+ team members)
- Experience within the customer service industry
- Ability to build a rapport with guests and employees alike
- Ability to think on your feet and solve problems creatively
- Genuine desire to promote exceptional customer service and memorable experiences
Desired.
- A strong operational focus and great decision-making skills
- Experience working within compliance roles, ideally with an understanding of HSG175
- Visible and approachable; your administrative tasks will go hand-in-hand with operational support and a desire to lead by example
- Previous managerial experience (either as a department/operations manager or team leader/supervisor) in a fast-moving, customer-oriented environment
- Good communication and people skills as the job holder is expected to develop and nurture positive relationships with all departments and throughout all areas of the business
- Strong commercial and financial acumen, excellent motivational skills and have a real passion for this business
We are accepting applications until Wednesday 8th March
What’s in it for you
Alongside a fun and friendly environment, we offer a fabulous package and amazing prospects, including:
- A non-contractual discretionary company bonus
- 33 days holiday including bank holidays
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Annual Rail season ticket loan
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
