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DeMontfort Fine Art, Clarendon Fine Art and Whitewall Galleries are the world’s largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 90th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment.

The Role:

As Despatch Supervisor, you will be responsible for managing the Despatch Team, ensuring all orders are assembled and despatched in line with delivery SLA’s and quality procedures are followed.

Key Responsibilities:

• Supervising and motivating team members daily to ensure smooth team operations and effective collaboration. This includes the organising and coordinating of any additional resource required such as overtime.
• Supporting the Assistant Warehouse Manager with the individual team members’ morale, efficiency and development through regularly documented reviews and training plans.
• Managing the Despatch order book, ensuring all items are despatched in line with meeting delivery dates.
• Compiling a report of any failed despatches daily.
• Manifesting the company Delivery Van Routes ensuring all paperwork matches items being loaded onto the vans.
• Ensuring all items sent via carrier are traceable, ensuring the disciplines on tracking are adhered to.
• Working with Fulfilment and Framing in the handling & storing of the forward manufacturing items, for accurate safe & systemic storage in the department.
• Ensuring all items are packed for safe transport of items being sent internationally.
• Taking an active part in the development of the site’s systems and processes.

Key Duties:

• Prioritising workload for the despatch team, overseeing and assessing the results.
• Expediting orders for despatch into the department in a timely manner to arrive in line with SLA’s.
• Communicating any orders that did not arrive at despatch to eliminate potential late or inadequately packed deliveries.
• Ensuring all orders received are collated and despatched correctly, via the relevant carrier.
• Ensuring all orders being sent on company vans are collated, manifested and positioned correctly to aid the correct loading of vans.
• Recording KPI’s to identify expected quantity of tasks and despatches are being achieved.
• Consulting with all relevant departments to ensure that all products are moved effectively.
• Ensuring that the product is shipped safely, reducing the risk of transportation damage, including international.
• Expediting orders which are being delivered to international locations so adequate outer packing can be ordered and packed within despatch deadlines.
• Checking company drivers’ manifests match all items to be despatched. This includes items from other departments.

Your Skills:

• Proven experience in leading a team.
• Competent with IT systems.
• Strong attention to detail.
• Awareness and willingness to learn international carrier booking systems.
• Good communication skills with colleagues at all levels.
• Flexibility in start and finish times to align with operational requirements.

Rewards and Benefits:

• We recognise hard work, so we give you 33 days annual leave (including Bank Holidays).
• Contributory employee pension scheme.
• Join the wider company at social events throughout the year.
• We offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling.
• We offer you benefits and discounts including food, drink, retailers and fun days out.
• Milestone rewards to celebrate your big life events both inside and outside of work.
• Seasonal ‘Thank you’ gifts from the company throughout the year.
• Free HQ and Operations parking.