logistics manager Exeter, England
Job description
Vacancy Description
Are you passionate about great leadership and providing excellent customer service? Are you tenacious in your pursuit of excellence? Do you want to develop with a company that has ambitious growth plans and that has recently entered an exciting new partnership? If so, we would love to hear from you.
We have a fantastic opportunity for an ambitious, confident, and passionate Relief Manager to join our team covering up to 25 stores within the area.
You will manage and motivate the teams’ covering stores in Store Managers absence, assisting with training, refits, relays, and stock takes. You will support the teams to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.
Your main responsibilities:
- Coach, develop and support store teams to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
- Present stores in-line with the company brand standards guidelines
- Promptly resolve or report all issues affecting the customer experience
- Communicate positively with all colleagues, offering advice and assistance when needed
- Develop understanding of support departments and use knowledge to optimise the customer experience
- Identify opportunities to improve store performance and support activities to generate additional business
- Agree and deliver action plans to develop and improve store performance
- Analyse any available management information to maximise store turnover and profitability
- Ensure store control guidelines are followed by all team members
- Manage all controllable costs, with a particular focus on people costs
- Encourage, plan and lead team participation in all promotional activity
- Lead your store team to achieve all team and individual targets
- Keep up to date with key business information to continually develop knowledge and expertise
About You
- Excellent communication skills
- High personal and professional standards
- Strong decision-making skills, and a sense of responsibility
- Experience of delivering a compliant environment through adherence to processes and procedures
- Experience in effectively managing and motivating a team
- The ability to effectively delegate tasks and activities
- The ability to work under pressure and deal with challenging situations professionally
- The ability to manage a diverse range of activities – to prioritise and multitask
- Sound business awareness, with the ability to comprehend and respond to business reports
- Full UK driving license
What next?
If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!
Salary: Negotiable
Job Types: Full-time, Permanent
Salary: £26,000.00-£32,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
