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Job description

JOB PURPOSE

Provide day-to-day administration of the logistics and operations department in support of the Operations Manager. Managing relationships with third party couriers and understanding their logistical needs as well as tracking all shipments within the supply chain from point of supply to delivery to the customer, ensuring any problems that may arise are resolved promptly. Deliver great customer service and contribute ideas on how to improve service levels.

KEY DUTIES AND RESPONSIBILITIES

• Coordinate imports with our transport partners for Custom clearance, sharing documents, and setting commodity codes for shipments
• Arrange local, EU & international shipments through our forwarders, working closely with customers to provide updates and tracking of all shipments
• Assertive customer care management for both B2B and B2C communicating to relevant parties
• Inventory stock checks with 3 PL’s
• Communicating, reviewing and filing vessel documentation for all shipments
• Maintain shipment tracker and pricing matrix to monitor costs and performance
• Day to day support of internal sales and operation departments on an ad hoc basis

REQUIREMENTS

• Experience in Supply Chain or similar planning role is desirable
• Experience in EU and International Shipments (US/China)
• Experience in dealing with customs & duty taxes
• Good Customer Service Skills Attributes
• Good Excel skills (V-lookup and Pivot Tables)
• Proactive approach to problem-solving and initiative-taking
• Ability to prioritize workload effectively and work well under pressure
• High attention to detail
• Ability to learn quickly
• Systems driven with good analytical skills
• Excellent time and self-management
• Keen to learn and motivated

BENEFITS

• Option to work from home – remote working
• Pension scheme
• Fun office environment in the centre of Clerkenwell
• Flexi working

Job Type: Part-time
Part-time hours: 22.5 per week

Salary: From £20,000.00 per year

Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Flexitime

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer relationship management (required)
• Microsoft Excel (required)

Work Location: Hybrid remote in London

Reference ID: Logistics and Operations Coordinator