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Job description

Role scope

In this Logistics Administration position, you will be responsible for:

• Processing of customer orders received via our e-commerce system or manually raised orders
• Selection of Cara Technology products
• Assembly of Cara Technology products into secondary packaging according to customer requirements and Company method manuals
• Generation of despatch documentation
• Dispatching of Cara Technology products globally
• Order tracking and fulfilment ex-works
• Liaison with official bodies, courier companies and customers to assure on-time delivery of goods
• Negotiation of contracts with courier companies for cost effective delivery

General responsibilities

• General administrative tasks – management of logistics room, stock levels etc
• Co-ordination with Production team to ensure smooth order fulfilment process
• Monitoring and reporting of logistics metrics eg customer satisfaction, order fulfilment, courier costs
• Ensuring products are selected in a timely manner so that goods are delivered within expected service levels
• Inspection of all materials received to ensure they meet company specifications
• Monitoring and communication of stock levels to ensure stock is available at all times
• Responsibility for the quality assurance of all products received from the production team and checking that they meet the specifications for each product
• Select carriers and negotiate contracts and rates for each shipment
• Plan and monitor inbound and outgoing deliveries
• Respond to any issues or complaints regarding the shipment of goods
• Documentation of logistics procedures and operations
• Ensure all logistics operations adhere to laws, guidelines, and ISO requirements

Qualifications & Experience

Essential:

• Demonstrate a solid background and successful track record in a logistics role
• Strong customer service skills
• Strong office and administration skills
• Intermediate excel and word, excellent telephone manner
• Experience with e-commerce systems, experience of WooCommerce preferred

Personal Characteristics

• High level of attention to detail
• Good number skills – ability to input data accurately and extract meaningful information from it
• Good word skills – produce information in a professional and structured manner using appropriate media
• Well organised
• Unafraid of assuming responsibility and taking charge
• A positive character with ‘go to’ approach
• Enthusiasm for joining a growing team with innovative products
• Passion for food and beverage

Cara Technology is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

No enquiries from recruitment agencies please.

Job Type: Full-time

Salary: £24,000.00-£26,500.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay
• Transport links

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Leatherhead: reliably commute or plan to relocate before starting work (required)

Experience:

• Logistics: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: CT-LA
Expected start date: 24/07/2023