Logistic Coordinator London, England
Job description
We are looking for a Logistic Coordinator who will have the next responsibilities :
· Answer phone lines promptly and professionally
· Arrange relevant collections, transit routes and deliveries.
· Input event tracking for all bookings and in-transit consignments taken.
· Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
· Provide the Customer with updates on all exceptions or issues.
· Request and enter all PODs from relevant agents.
· Report all discrepancies to Managers.
· Provide quotes when requested to the relevant Customer.
· Monitor the emails for the Service Centre
· Work with suppliers (agents) to deliver a seamless, high quality Customer Experience
· Ensure the quality of information available to Customers through the web-based booking system is of a high standard and accurate.
The ideal candidate will demonstrate the following:
· Excellent verbal and written communication including
· Have some experience in supporting the control with dispatching vehicle or allocating the vehicle.
· Pleasant and friendly telephone manner always.
· Treats people with respect under all circumstances.
· Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered.
· Ensure all jobs are collected and delivered with agreed timescales – Delivery by Time.
· Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
· Comfortable adapting to change, meeting the changing demands of the work environment, responds well to any delays or other unexpected demands.
· Being proactive in suggesting to your manager how we can improve our service delivery.
· Skilled listener, able to understand and empathize with Customers whilst understanding context and the Customer supplier relationship.
· Ability to self-motivate and work with the minimum of supervision.
· Have a problem-solving attitude.
Job Types: Part-time, Freelance
Salary: From £22,031.12 per year
Benefits:
- Flexitime
- Free parking
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in London
Reference ID: RD479
Expected start date: 20/02/2023
