Lodges and Camping Assistant Stockbridge, England
Job description
Partner
Shares knowledge and expertise with colleagues to develop department and hotel performance.
Demonstrates flexibility to support across other areas of the hotel and departments when required.
Customer
To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
To meet all legislative requirements for your home department and other areas of the hotel that you may work across.
Deliver agreed key performance measures for your department.
To resolve customer queries or complaints at the first point of contact.
Sales
Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.
Offer advice and recommendations based on guest requirements.
Profit
Carry out stock control processes to manage wastage and minimise loss.
Identify and communicate opportunities for continuous improvement and greater efficiency.
