loan processor Standish, South West England, England
Job description
Business Support Sales Order Processor (FTC - Maternity Cover)
Ainscough Crane Hire are looking for a Business Support Co-Ordinator to join their successful team, on a maternity contract, at Head Office in Standish, Wigan.
Benefits for a Business Support Sales Order Processor
- 24 days annual leave (pro rata)
- Group life assurance 3 x basic salary
- Pension 4% employer 5% employees
- Online access to payslips, book and view holidays and personal info
- Access to the Ainscough Advantage (People Value) benefits platform
-Staff forums run 3 times a year - have your voice heard
Ainscough Crane Hire are the UKs leading crane company.
Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.
Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.
Job Purpose/Objectives of a Business Support Sales Order Processor
Effective administration across three functional areas within the Business Support team; gaining efficiencies through bulk completion of standardised tasks. Liaising with depots and providing support around all Business Support processes whilst dealing with internal and external queries and ensuring procedures and guidelines are always adhered to.
Key Responsibilities of a Business Support Sales Order Processor
- Provide a quality service to our customers
- To maximise revenue through re-active and pro-active sales
- Effectively liaise with customers and uphold a sound knowledge of company products
- Complete extra duties at the managers request where needed, undertake any other duties which fall within the job holders capabilities, allied to normal duties, that management may reasonably request, and to continually seek new ways to improve the way in which your function operates within the business
- Provide hire desk support and assistance to depots.
- Raise new sales rental orders
- Amend existing rental orders as required
- Liaise with relevant supplying depots to confirm rental order details
- Take miscellaneous calls and advise accordingly
- Continually seek to improve the way in which the role operates within the business to achieve its objectives
- Manage multiple requests at once
- Undertake other duties that management may reasonable request
Person specification
Education/Knowledge/Experience
- Minimum GCSE or equivalent in Maths & English - Desirable
- Experience of working within a team environment in a Hire Business or Heavy Plant (Cranes Desirable)
- Knowledge: (all Essential)
- Local geographical knowledge
- Good transport/logistics knowledge
- Knowledge and understanding of the requirements of working within a time critical service environment
- Knowledge of health and safety legislation
Skills/Abilities
- IT literate - comfortable using systems
- Ability to influence and persuade and have flexibility
- Excellent time management skills
- Organised with the ability to simplify complex issues
- Able to communicate at all levels, both in verbal & written form.
- Excellent Customer service skills
- Pro active approach and excellent attention to detail
