Loan application processor and customer service Norwich, England
Job description
Loan Underwriter
Based in Norwich
Are you looking for the next step in your sales / customer service career within the financial services sector?
We are looking for confident and organised individuals who have an eye for detail and strong numerical skills to process unsecured loan applications over the telephone, from initial enquiry to completion. Must have good communication skills, in particular over the telephone.
What can we offer our Loan Underwriters?
· Salary of £22,682 - £28,353 per year (dependent on experience)
· Eligibility for a quarterly profit share scheme
· 25 days holiday PLUS bank holidays with additional flexible options
· Company contributed pension of 8%
· Private medical health care with BUPA
· Death in service benefit at 4 x your base salary
· Full training and support to help you succeed
About UK Credit
UK Credit is entering an exciting new phase of its growth, as a direct lender of unsecured loans to homeowners. We have over 10 years of experience in providing loans to those who struggle to obtain credit through high street lenders, perhaps due to a poor or thin credit history. We pride ourselves on being a responsible lender, completing thorough affordability checks on each application before approval.
The role of an Loan Underwriter
The Underwriting Team is responsible for processing all new loan applications received by the business.
A pivotal function of any lending function is assessing the affordability and sustainability of a proposed loan, in addition to ensuring that the customer is made fully aware of the features, benefits and costs of the proposed agreement.
You will be predominately talking to customers over the telephone (never face-to-face) and using other methods of correspondence to manage multiple applications at any one time. In addition, you will be serving brokers / introducers who pass customers to UK Credit.
As part of the application process you will be required to review and assess information provided by credit reference agencies and interrogate banking data supplied by the customer, using all of the information available to you, to decide whether or not to fund the loan.
Full training will be provided.
We want people who:
- Are driven and self-motivated
- Have excellent communications skills
- Show dedication, enthusiasm, tenacity and pride in their work
- Offer excellent customer service
- Can learn and understand changes quickly in a regulated environment.
- Share our values and attitudes
- Are confident corresponding with customers by telephone, text and email
Working hours
This is a full time permanent role working 40 hours per week between 8am and 8pm including one Saturday a month.
If you have experience working in customer services or a similar information processing environment, in particular within regulated financial services, banking or insurance, then we want to hear from you!
Thanks
Brendan
Job Type: Full-time
Salary: £22,682.00-£28,353.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Private medical insurance
- Profit sharing
Schedule:
- 8 hour shift
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- NORWICH, NR1 3PA: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in NORWICH, NR1 3PA
Application deadline: 27/02/2023
Reference ID: Loan Underwriter - UK Credit
Expected start date: 03/04/2023
