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Permanent Contract | 23 hours per week | £13,095 to £14,952 per annum (Grade E) | Norwich

Norfolk and Waveney are on an ambitious journey to embed Discharge to Assess as part of our Ageing Well Accelerator programme. We have already made great strides since the beginning of the year and now need to take forward further rapid redesign in line with national policy and quality improvements to ensure people being discharged from the NNUH are supported to return home, access reablement opportunities and plan their ongoing care and support needs once discharged.

The Living Well Officer will provide a range of administrative and support services to Locality based HomeFirst Hubs (HFH) to support an effective and efficient hospital discharge in line with Discharge to Assess (D2A) and Network of Escalation Avoidance Team (NEAT) procedures. Collation and communication of information to enable effective discharges and crises/admission avoidance (AA) to take place.

The HFH is a co-located, collaborative, multi-agency and multi-disciplinary team for the triaging, scheduling, and case tracking of all D2A 1-3 and complex AA (NEAT) referrals for Central Norfolk citizens. The team is operational 7 days a week: Mon – Fri 08:00 – 18:00, Sat 09:00 – 17:00, Sun 10:00 – 16:00

The role will work within the HomeFirst Hub to effect safe and timely discharges for Pathways 1-3 and to support admission avoidance for North and South Norfolk and Norwich.

You will be a team player with great working knowledge and experience of using Teams, Excel, data entry and Microsoft outlook. You must be able to multitask including word processing notes whilst taking the information over the phone. You must be flexible, have a positive attitude and respect for sensitive data

Your main tasks are answering calls, checking various inboxes, taking notes from morning huddle to update excel, inputting data into a planner app. Emailing out some correspondence. Data input. Inputting data onto rotas and annual leave planner and operate in accordance with NCC and departmental practice and guidance.

You will have good listening and analytical skills, be flexible and adaptable to new ways of working and be committed to supporting people to leave hospital safely.

There are 2 part time roles available for 23 hours over 3 days. Some weekend working is essential and will be required.

This is an exciting time to join the Home First Hub as we are a developing service. We will expect committed performance from you but will offer a strong induction, the opportunity to learn new skills and a supportive working environment.

Although based at Reed House Norwich there will be some remote working each week.

If you are a committed team player used to delivering first class levels of support, are proactive as well as positive and have a "can do" approach, then we would welcome your application.

For an informal discussion regarding this vacancy and job share arrangements please contact Locality Business Manager Deborah Parish on 01603 217603

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything , from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • A payment if you refer someone you know to a hard to fill job.
  • Tax efficient ways of getting extra pension, new bikes and electric cars.
    

Before you apply, we recommend reading the full job description and person specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 4 April 2023 at 23:59