Live-in Assistant General Manager Inverness, Scotland
Job description
As an Assistant General Manager at Bazpackers Hostel, you will be providing general assistance around the hostel by working at the front desk, performing housekeeping duties, managing our social media, and maintaining the facility as well as the safety of the hostel
This is a full time, live-in position (shared accommodation in a staff room is provided)
Starting date: As soon as possible
Responsibilities and duties (without being limited to):
- Welcome, register, orient and oversee guest stays.
- Take reservations over the phone, online or at the door.
- Responding to and resolving guest inquiries, issues, comments and feedback.
- Proficiently operate our property management system.
- Maintain safety of the hostel
- Training new staff
- Assist in the planning and implementation of events
- Social media management
- Replying to online reviews and emails
- Housekeeping (i.e.: Stripping and making beds, Vacuuming rooms, dusting, cleaning bathroom and kitchen, mopping, sorting trash and recycling)
- Laundry (washing, drying, folding)
- Being involved in the day-to-day repairs and maintenance requirements within the hostel, as well as some basic gardening
- Supporting the General Manager in all aspects of the day-to-day running of the hostel
The suitable candidate will have:
- A strong positive attitude and eagerness to learn are a must
- Self-motivation, decision making, creative thinking and problem-solving skills.
- Must enjoy working with the public and be able to professionally handle guest issues, conflicts, or emergencies that may arise.
- Excellent oral communication and organizational skills
- Ability to work effectively in a collaborative, team environment as well as demonstrated ability to work effectively without immediate supervision
- Ability to multi-task efficiently
- Computer literacy is required.
- Fluent in English. 2nd language is a plus.
Benefits: Discount on night stay (at Bazpackers Hostel Inverness) for you, your friends and family
Please note that :
-You will need to have the right to work in the UK.
-The role involves physical activities such as bed making on upper and lower bunk beds, including stripping and turning beds on a daily basis as well as lifting laundry baskets and climbing stairs.
-It also requires some flexibility and you must be willing to work evenings, weekends and holidays, as required by schedule.
- Preference will be given to someone willing to stay long term (one year or more)
Job Type: Full-time
Salary: £1,920.00 per month
Education:
- GCSE or equivalent (preferred)
Work Location: In person
