Live Chat Team Member Newcastle upon Tyne, England
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Full Time
Newcastle upon Tyne, England
10.56 - 12.04 GBP Today
Job description
Overview:
We’re AND-E – a new breed of insurer, shortlisted in the Best Insurance Employer category at the 2022 British Insurance Awards, earning a 5* rating with an outstanding benefits package. We are seeking a Live Chat Team Member to join our Service Department.
If you’re ready to take the first career step with an award-winning company, we’d love to hear from you.
We’re creating a future where our customers can move freely and easily, safe in the knowledge that we’ve got them covered – no matter how they choose to explore the world around them.
As Live Chat Team Member you will answer customer queries whilst contributing to the delivery of an effective, efficient seamless frontline service.
In return, you’ll enjoy a warm and welcoming working environment, and range of health, wealth and lifestyle benefits you’d be hard pushed to find elsewhere including hybrid working and flexible holiday scheme, bonus, life assurance, virtual GP, healthcare, pension and too many more to mention here.
Responsibilities:
It is our community’s unwritten rule to be as flexible as we can be. We understand life happens and on occasion we all need a bit of give and take in our day; we don’t want you missing your child’s school play, the new fridge being delivered and we know the boiler engineer comes at some point between 8 and 6! We believe our colleagues should have choice, flexibility and balance in their home and work life.
We care about our colleagues and their well-being and we have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. Focusing on colleague’s health, wealth and lifestyle. We like to think our benefits package is one of the best around!
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Live Chat Team Member. NEWCASTLE HYBRID WORKING. Band 5. Full time, 37.5 hours per week. Mon - Fri Shifts between 8 AM - 8 PM and 1 in 3 Saturdays 9 AM - 4 PM . Flexibility, bonus scheme (5% of basic salary based on business and personal performance) and many more fantastic benefits!
We’re AND-E – a new breed of insurer, shortlisted in the Best Insurance Employer category at the 2022 British Insurance Awards, earning a 5* rating with an outstanding benefits package. We are seeking a Live Chat Team Member to join our Service Department.
If you’re ready to take the first career step with an award-winning company, we’d love to hear from you.
We’re creating a future where our customers can move freely and easily, safe in the knowledge that we’ve got them covered – no matter how they choose to explore the world around them.
As Live Chat Team Member you will answer customer queries whilst contributing to the delivery of an effective, efficient seamless frontline service.
In return, you’ll enjoy a warm and welcoming working environment, and range of health, wealth and lifestyle benefits you’d be hard pushed to find elsewhere including hybrid working and flexible holiday scheme, bonus, life assurance, virtual GP, healthcare, pension and too many more to mention here.
- Answer customer queries through our live chat system, service mailboxes and social media platforms, whilst contributing to the delivery of an effective, efficient seamless frontline service.
- Ensuring exceptional customer service is provided to all customers, in line with the service department’s expectations.
- Achieve own performance expectation’s in line with the customer service departments KPI’s.
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Maintain accuracy within your work, by following the company policies and procedures.
Conduct yourself in a positive and professional manner, to present yourself as an ambassador for the company at all times. - You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood and adhered to.
- You operate within the set HR policies and procedures at all times.
- Good level of verbal and written communication skills.
- Positive approach to providing excellent customer service
- Pro-active, use initiative and problem solving
- Attention to detail and a methodical approach to all tasks given.
- Actively seeks to develop own skills and knowledge, striving to reach maximum potential as an individual and within a team.
Our Community
Benefits
- Bonus scheme
- Hybrid working- flexibility
- Wagestream – flexible pay
- Full training programme
- Competitive holiday allowance plus bank holidays
- Buy/sell up to 5 days holiday
- Money towards driving lessons (Safe driving scheme offers access online learning and driving lessons for colleagues and their spouses & dependents)
- Life assurance
- Many other lifestyle discounts
- Healthcare cash plan offers money back on everyday health-related expenses
- Employee Assistance programme
- Flu Jab Voucher is offered during the flu season to protect against the unpredictable flu virus
- Virtual GP online service with appointments available 365 days of the year
- Pension Advisory Service non-advised surgeries to support in the planning of retirement
- Enhanced Family friendly policy
- Season ticket loan
- Cycle scheme - choose a bike, hire it for an agreed time then snap it up for a fraction of the cost
It is our community’s unwritten rule to be as flexible as we can be. We understand life happens and on occasion we all need a bit of give and take in our day; we don’t want you missing your child’s school play, the new fridge being delivered and we know the boiler engineer comes at some point between 8 and 6! We believe our colleagues should have choice, flexibility and balance in their home and work life.
We care about our colleagues and their well-being and we have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. Focusing on colleague’s health, wealth and lifestyle. We like to think our benefits package is one of the best around!
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
