Litigation Paralegal Eastbourne, England
Job description
This job is office based and at BN23 6FA ( East Sussex
www.candlcollections.co.uk and candlinvestigations.co.uk
The C and L Group incorporating www.candlinvestigations.co.uk and www.candlcollections.co.uk is a proud partner to leading Household names and as a Customer Account Manager, you will be the first point of contact for our client customers. who are in financial difficulties We operate from a vibrant workplace in a fantastic location near the Harbour.
So, what are you waiting for?
Please note that we have a thorough referencing process, which includes credit and criminal record checks please provide a short letter on why you should be considered when applying
Responsibilities of the role:
To provide Support to the Legal and Collections and Investigation business
· Outbound calls and emailing and texting customers regarding money owed
· Helping customers in Financial Difficulties and treating them fairly
· Client account management
· Referring matters for legal action and preparing bundles
· Setting up Direct Debits
· Taking Payments
· Chasing missed payments and resetting direct debits
· 30-50 calls a day outbound and inbound
· General office duties photo copying and scanning
Do you pride yourself on your ability to resolve customers queries and provide the right level of support every time? Do you thrive on delivering a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?
We are looking for skilled or semi customer service professionals dedicated to putting customers at the heart of what we do.
We have a five-year plan to transform the way we work, serve our clients and their customers and you can help make it happen.
We know that to be successful, we need to hire the very best and that is why we have raised our basic salary, with the opportunity to earn even more through our bonus scheme OTE uncapped.
So, what else is changing?
· Newly refurbished offices
· Staff discount scheme
· Attractive bonus package
· Increased annual leave after a years service
· Staff Fundays and wellness days
· Excellent communications skill both orally and written
· Abiltiy to use all mircosoft packages including EXCEL basic
· Track record of over-achieving quota
· Strong phone contact handling skills and active listening
· Familiar with CRM systems and practices
· Customer orientation and ability to adapt and respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritise and manage time effectively
· Excellent Customer Service skills
· Proven phone experience useful but training can be given
· Some Legal understanding useful
Job Types: Full-time, Part-time, Permanent
Job Type: Full-time, Part-time, Temporary, Internship, Contract, Volunteer, New-Grad, Permanent, Apprenticeship
Job Types: Full-time, Part-time, Permanent, Apprenticeship, Internship, Graduate, Fixed term contract
Salary: £19,500.00-£26,370.62 per year
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Profit sharing
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Eastbourne: reliably commute or plan to relocate before starting work (required)
Experience:
- Paralegal: 1 year (preferred)
Work Location: One location
