Line Cleaner RO2 - Farnham Farnham, South East England, England
Job description
Please note if successful at the screening stage you will be invited to attend an assessment at Southampton. Please note further details regarding travel arrangements will be provided nearer the time.
Main Purpose
South Western Railway are looking for professional, customer-focused individuals to join our team.
The purpose of the role is to provide a safe environment whilst delivering excellent customer service at all times seeking opportunities to enhance the customers experience at the station. To ensure that customers are extended a welcome to the station, providing pro-active assistance and information to customers on and off trains and throughout the station.
Principle Accountabilities
- Ensure your personal safety and that of others, including that of visitors and contractors, at all times.
- Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
- Provide a safe, courteous and helpful service at all times.
- Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
- Undertake emergency procedures and implement evacuation procedures when required.
- Carry out duties as directed by Duty Station Manager and/or Station Supervisor.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
- Maintain security of the station premises during your booked time of attendance.
- Act impartially in accordance with RSP/TSA requirements when serving customers.
- Carry out Winter Precautions as per Local Instructions.
- Additional tasks as specified by the local manager and Station Supervisor.
Shift Pattern
Working an average of 37 hours per week over 5 days
Mon - Sat Early turn 0600-1324 and late turn 1236-2000
Sunday is 0800-1600
The roster rotates over six weeks so you will have a moving rest day off throughout. Working early and late rotation.
Minimum Requirements
This role requires a high level of customer service. Uniform and personal grooming must be of a high standard. The ability to provide a pro-active, polite and friendly service even when working under pressure in times of service disruption is essential.
- Good verbal communication skills
- Good interpersonal skills
- Resilience
- Strong customer focus
Applicants who require a visa, must have at least 6 months remaining at the time of their appointment.
In return we offer a competitive salary and a variety of valuable benefits including free duty travel and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependant) , 75% discount on many other train operating companies, a range of retail benefits and an excellent pension scheme.
At SWR we believe our people are our greatest asset.
Our vision is to recruit and retain the best talent from the most diverse pool of candidates across our regions.
We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.
