Food and Beverage Assistants are required to deliver the catering option at Lilidorei, the magical and mysterious play village in Alnwick, Northumberland.

These roles provide a great opportunity to gain skills and experience in the catering and hospitality industry and can fit around mainly weekdays, occasional weekends

Hourly Rate £7 (up to 18) - £10.67 (21+)

Duties and Responsibilities

Provide retail, food, hospitality or beverage service to customers following prescribed methods of portioning, presentation and combinations and answer questions about the products.

Provide excellent customer service at every contact point to all customers.

Take payment and keep financial records as required

Ensure the company’s cash handling procedures are followed

Restock goods and ensure appropriate displays of merchandise

Clean and keep tidy back of house areas, crockery and cutlery

Clean and tidy counter, light equipment following the agreed cleaning rota

Receive deliveries and check for quality, quantity and ensure it reconciles with the delivery note and store in the correct locations.

Report to line manager any feedback, complaints, suggestions, stock needs, breakages, faults or hazards identified during the course of the work

Perform daily paper/computer work assigned

Keeps due diligence records as required

Complete opening and closing checks

Follows food hygiene and safety procedures in line with the company’s health and safety requirements

Undertake relevant training as required

To undertake any reasonable request by your line manager

Personal Specification

The successful applicant will have

A Good level of written and spoken English

The ability to work well under supervision and follows instructions

A customer focused attitude

Ability to communicate well with customers and colleagues

Cooperative and supportive of others

Speed and diligence

Willingness to learn

Commitment & excellent attendance

Basic numeracy; ability to calculate and check change, basic addition and subtraction

Some roles require barista training which will be provided

No previous experience required, but 1-2 years’ experience in a food services environment desirable