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Job description

About You:

We are looking for enthusiastic and highly motivated people who are interested in working within the leisure industry. This is the role for you if you enjoy variety as no two days are the same as you gain an insight into all areas of the leisure centre operations leading to opportunities to develop and further your career within Inspiring healthy lifestyles and the leisure industry.

You will love interacting with people and take pride in a delivering a job well done for our customers.

Not qualified? We can help with that. We can fund 100% of your Lifeguard qualification if successful at Interview! This is a fantastic opportunity to gain a qualification and career.

Candidates must be able to attend the next lifeguard course that follows the interview! (If not already qualified)

Your Role:

As one of our Lifeguards, you will have an enthusiastic approach to working within a leisure environment as part of a team. You will work with your team to confidently fulfil lifesaving and first aid duties.

Within this role, you will be responsible for preparation and assistance in the operation of events (both on and off site) as requested by management. This also includes the setting up of all wet and dry facilities for use on a daily basis.

Great customer service will be a passion of yours and providing assistance to customers seeking advice and information, care and safety of customers and your flexible and helpful approach will be at the heart of achieving customer satisfaction.

Ongoing training will be required in order to maintain the highest level of operational efficiency and the successful candidate will be expected to consistently contribute to Inspiring healthy lifestyles objectives and values.

This role is subject to a DBS check.

Key Responsibilities:

Wet and Dry Sites

1. Work proactively to ensure the safety and control of customers/users of the facility at all times in accordance with operating procedures and codes of conduct.

2. Internal and external cleaning in accordance with work schedules and the needs and demands of the service.

3. Ensure that complaints and/or suggestions are referred to the relevant Assistant Manager in accordance with procedures.

4. To give assistance with other general duties, ensuring that standards of security, stock and equipment are maintained.

5. To carry out patrols both inside and outside the building and report any breaches of conduct/safety to the Assistant Manager.

6. To promote Inspiring healthy lifestyles Equality and Diversity Policy in terms of employment and service delivery.

7. To be knowledgeable on all products that Inspiring healthy lifestyles offer and have the ability to upsell at every opportunity.

Wet Sites

8. To be a competent lifeguard on the poolside, to include:

- Maintaining observation of pool and users at all times

- Ensuring water safety, early intervention and accident prevention

- Supervision of pool users

- To communicate with pool users and other team members

- To effect prompt rescues

- To use a range of rescue equipment

9. Record pool water and other environmental conditions in accordance with procedures.

Person Specification

AF – Application form / I – Interview/ T-Test

Qualifications

Essential

Desirable

AppForm/

Test/

Interview

· National Pool Lifeguard Qualification (NPLQ) and evidence of ongoing/regular training to maintain competence OR the ability to successfully obtain the qualification within six weeks of the interview date (Essential at wet sites only)

E

AF

· Valid First Aid Certificate OR the ability to successfully obtain the qualification within six weeks of the interview date (Essential at dry sites only)

D

AF

· NVQ Level 2 in Leisure Operations OR BTEC in Leisure/Sports Related Discipline OR significant experience covering the range of duties outlined within this job profile gained by undertaking a Lifeguarding/Recreation Assistant role

D

AF/I

· Coaching Qualification (Wet and/or Dry)

D

AF

· Pool Plant Operator’s Course

D

AF

· GCSE subjects (Grade C and over or 4+ in-line with new GCSE grades) OR to be able to pass a numeracy/literacy test OR evidence of completion of Level 2 Functional Skills tests (as part of NVQ)

D

AF

· BTEC First Courses in Leisure

D

AF

· NVQ level 2 in an appropriate leisure discipline

D

AF

Experience Relevant to the Role

· Experience of working within a leisure environment, to include the following:

- Undertaking lifesaving/first aider duties

- Delivering customer service

- Undertaking cleaning duties

- Preparing wet/dry facilities for use

E

AF/I

· Demonstrated experience of dealing with groups, clubs and organisations of all ages

E

AF/I

Abilities & Skills

· Ability to perform lifesaving rescues/administer first aid in accordance with an appropriate qualification

E

AF/I

· Ability to carry out different tasks with a positive attitude

E

I

· High standards of personal presentation and appearance

E

I

· Excellent communication skills

E

I

· Able to anticipate problems and be proactive to prevent situations escalating

E

I/T

· Excellent observation skills

E

I/T

· Quick thinker, able to stay calm in emergency situations

E

I/T

· Ability to provide a customer orientated service

E

AF/I

· Ability to work flexible shift patterns according to the needs of the business – this includes evening and weekend work where appropriate

E

AF/I

Knowledge & Awareness

· Knowledge of health and safety and how it relates to the job role

E

I

· An affinity with sport and an understanding of the needs of customers of sports and leisure facilities

D

I

Our Values

At Inspiring healthy lifestyles we believe everyone can live a healthier, happier life through greater activity and creativity.

That’s why since 2003 Inspiring healthy lifestyles has worked hard to inspire people to make better lifestyle choices.

At Inspiring healthy lifestyles we have three core values guiding everything we do and therefore, we expect all employees to display these values in their duties:

Innovate: Leading the way in leisure and culture provision as experts in the field

Enrich: Bringing enjoyment and wellbeing to people’s lives

Collaborate: Working together to build close relationships with our partners and customers

Job Type: Full-time

Salary: £18,328.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

Application deadline: 24/02/2023
Reference ID: IHL-S001