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The role

This fixed term, on campus role offers an exciting opportunity to join the Library Customer Services Team to support the use of study space, services, and resources across the early morning period. You will be part of a team that welcomes and supports those using libraries or study centres. With a focus on excellent customer service your responsibilities will include reshelving and processing returned books; providing roving support from help points across public spaces and working on the Welcome Desk. A key element will be to work alongside other team members to ensure a consistent level of accessible and inclusive service delivery.

What will you be doing?

Fixed term until October 6th, 2023

Work Pattern: Monday-Friday 07.45-10.45

Hours: 15 hours per week

This post is required to work all Bank Holidays and University Closure Days that fall within the work pattern including additional exceptional UK Bank Holidays. Please note work patterns are not negotiable.

You should apply if

You have excellent communication and customer focus skills and experience of working in a fast-paced, front facing service environment. You can triage basic IT issues and are able to clearly record any queries that need to be referred on to other teams.

Additional information

For informal queries, please contact Grecia Barrera Ibarrola (Library Supervisor) [email protected]

This advert will close at 23:59 GMT on Thursday 4th May 2023.

Available documents

• SUPP109779 - Library Support Assistant JD .pdf