Library Services Assistant London, England
Job description
Full-time (36 hours per week) Library Services Assistant contract to start ASAP.
Monday to Sunday
10:00-18:00
What is the Job?
1. Assisting customers in person, via email and on the telephone, providing an efficient and friendly service, referring customers to other staff or other sources of information as appropriate.
2. Effectively promoting the library services and encouraging use
3. Ensuring effective issue and return of library stock and, where possible, assisting customers in the use of self-service machines.
4. Daily cash handling, including the use of tills.
5. Assisting new customers in joining the library.
6. Undertaking stock work including processing new books, collection management reports, shelf tidying and displays
7. Maintaining the appearance of the library and reporting faults in line with Council policy and health and safety regulations, Supporting facilities management to open and close libraries where necessary.
What are the requirements?
- Knowledge and understanding of different types of stock
- Ability to understand varied filing systems e.g. Alpha-numerical, and shelve books in order
- Ability to promote library services with the public verbally and through displays and promotional material
- Able to respond to Customer enquiries both face to face, online and via telephone
- Able to deliver events and activities including children’s storytimes, IT classes and class visits
- Able to work with volunteers, deliver basic site inductions and supervise the completion of day to day tasks such as shelving and tidying and events set up
- Able to deal politely, efficiently and courteously with a wide range of individuals, ensuring they are made at ease and assisted with their enquiries.
- Ability to communicate effectively, verbally and in writing, with staff, customers and stakeholders
- Ability to act as duty officer for the shift and reporting any issues to the Customer Services Officer
- Ability to work with a wide range of partners to deliver services
TEQ-0423-BT-5226729-LBRRYSRVCSASSSTNT
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq Limited of any hirer who I do not want my details to be passed onto.
Job Types: Full-time, Temporary contract
Salary: £13.88 per hour
Schedule:
- Monday to Friday
