Library Customer Services Assistants

Salary: Grade 3 (£20,948 - £22,214 p.a. pro rata depending on experience)

Location: These roles will be based within our University Library sites.

Do you have the passion and skill to deliver exceptional customer service? Are you ready to take on a rewarding role in a fast-paced, higher education enviroment? Do you want to make a positive contribution to our team?

University of Leeds Libraries are one of the major academic research libraries of the UK, with globally significant collections and a strong service ethos. We recently received Customer Service Excellence accreditation and our ambition is to become one the greatest libraries in the world.

This is an exciting opportunity to join with us in shaping the future of customer services as we continue to improve and transform our frontline services. As a Library Customer Services Assistant, you’ll be working as part of large, cross-site team providing high-quality, front-line support to University staff and students and external customers. You’ll help to ensure that our Libraries are welcoming spaces as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.

We have multiple roles available; both part time and full time, working across evenings and weekends.

You will have experience of working in a customer-facing role with an ability to engage positively and pro-actively with customers. You’ll have excellent interpersonal and communication skills, be a great team-player and be able to use your own initiative to solve problems.

Get to know us - Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

Come to our Open Evening

If you’re thinking about applying for one of these positions, we’d love to see you at our open evening on Wednesday 9th August, 6pm-8pm at the Edward Boyle library. We’ll give you a whistle stop tour of the Libraries, an insight into the roles and the opportunity to ask any questions. We’ll be open to register and welcome you from 5.30pm.

Here’s where you’ll find us: https://library.leeds.ac.uk/locations/libraries/edward-boyle

If you can’t come to the open evening but still want to apply, click on below.

To explore the post further or for any queries you may have, please contact:

Name: Audrey Cobb, Customer Services Operations Manager

Email: [email protected]

Further details:

• Candidate Brief