About us

UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.

The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

About the role

An exciting opportunity has arisen to join a dynamic team and work directly in support of UCL’s students, staff and external visitors.

As a member of the UCL Main Library Customer Services team, you will deliver excellent customer care for all library users.

You will have exceptional communication and interpersonal skills and proven experience in the delivery of high-quality services that not only meets but exceeds customer expectations. Our team takes pride in providing the best possible user experience throughout our library and learning spaces.

You will assist in maintaining a conductive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT facilities. You will work collaboratively with team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement within library services.

This role includes some manual handling (e.g. lifting books and crates). This is an on-campus role. It is not suitable for regular remote working.

Post 1 is full-time, working 36.5 hours per week. Post 2 is part-time, working 6.3 hours per week. Both roles are permanent and based at UCL Main Library.

About you

The postholder will ideally have experience of working in a busy customer-facing role and the ability to work accurately, independently, and flexibly sometimes under considerable pressure.

5 A*-C GCSE’s or equivalent is an essential requirement for this role.

Excellent time management skills are also essential along with the desire to deliver a first-class service to the UCL community.

Further Details:

A job description and person specification can be found at the bottom of this page.

To apply for this post, please go to ‘Apply Now’ and supply the following:

• An up-to-date CV, including as a minimum, details of your current employment and salary, notice period, details of any former employment, and your education history.
• A supporting statement, showing how your skills and experience meet the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be submitted using the free text box under ‘Questionnaire’.

For enquiries regarding the application process please contact [email protected] quoting the job reference.

Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see www.ucl.ac.uk/ways-of-working to find out more.

What we offer

Salary

The post is graded as UCL Grade 5 with salary in the range £28,344 - £31,596 per annum including London Allowance. This salary will be pro rata for the part-time position.

Probation

Appointments are subject to a probationary period of 6 months.

Annual leave

Annual leave is 27 working days for a full-time member of staff and 6 UCL closure days in addition to 8 Bank Holidays.

Pension

Appointments are superannuable under the Universities Superannuation Scheme(USS).

Other benefits

As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use.

We also offer some great benefits some of which are Additional 5 days’ annual leave purchase scheme; defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; Immigration loan; Relocation scheme for certain posts; On-Site nursery; On-site gym; Enhanced maternity, paternity and adoption pay; Employee assistance programme: Staff Support Service; Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.