Job description
LLS Services - Lincoln
Location: LincolnSalary: From £22,630 pro rata
Please note, this post is permanent and part-time at 10 hours per week.
Closing Date: Monday 10 July 2023
Interview Date: Tuesday 25 July 2023
Reference: LR4074E
The Library is a key academic support department in the University, providing students and staff with flexible, responsive services which underpin teaching, learning and research.
The Library Customer Service Team is responsible for the effective delivery of all front-line services through effective engagement with University students and staff, and external visitors to the Library. The team leads the development and provision of enquiry services through a variety of channels; face to face, telephone, email, live chat and 24/7 service provision. They manage the overall circulation of print materials and care for the collection, including shelving layout design, re-shelving and stock maintenance. They take day to day oversight of the quality of environment across all the Libraries and Library Learning Lounges. The Customer Service Team promote and support the use of print material, specialist library equipment, and IT resources such as laptops and printers. They are there to support the student through their journey in the library by delivering excellent customer service.
Our successful candidate will work as part of the Customer Services team, based in the University Library. Please note that working hours for this role are Monday 7pm-midnight and Tuesday 7pm-midnight.
The University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus additional allowance for bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores and more.