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Salary: £20,812 - £21,189 per annum (Pro Rata £15,749.62- 16,034.92)
Working Pattern: Part time, 28 hours per week

Location: Crawley and Broadfield Librarys
Interview date: Wednesday 1st March 2023

Our library assistants are the key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately and sign-posting to other services. It’s an active role; carrying books, pushing trolleys, lifting boxes and being on your feet for long periods of time. The job provides variety from welcoming a range of customers, solving basic library queries, helping customers use computers and supporting regular library events.

Our best library assistants are friendly, enthusiastic and resourceful people with excellent digital skills and able to multi-task in a busy library community space.

You will be a keen team player, able to work alongside other services and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies, and then issuing a member of the public with their Disabled Blue Badge.

Qualifications-wise, 4 GCSEs with A-C passes including Maths and English or equivalent qualification/experience is required. Digital expertise and experience, particularly with basic Office applications, is a must.

Key Responsibilities

• Responsible for contributing to the effective and efficient provision of a customerfacing library service.
• Assist customers using the self-service system, deal with enquiries, advise about library procedures and input straightforward information into the library system, e.g. to join a new member.
• Interpretation of straightforward problems and application of judgement to make decisions e.g. identify when to refer to a senior colleague.
• Shelving, tidying and careful handling of library stock, producing displays and maintaining resources.
• Communicate well with the public and colleagues in person, by email and telephone.
• Health and Safety: Contribute to the maintenance of a safe and healthy working environment for both staff and public by pointing out areas of concern.
• Equality: Support equality and diversity and respect customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.
• Remain up-to-date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold the standards of best practice.

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:

• 24 days annual leave + bank holidays.
• A generous pension scheme.
• Training and development opportunities, including coaching and mentoring.
• A strong supportive management team.
• A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more).
• Free access to employee assistance programmes.
• Discounted membership at selected local sports and fitness centres.
• Car benefit scheme.
• A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

28 hour Library Assistant

Week 1

Monday Off

Tuesday 8.30-6.05

Wednesday Off

Thursday 8.30-12.50

Friday 8.30-5.00

Saturday 8.30-5.05

Week 2

Monday 8.30-5.05

Tuesday 8.30-6.05

Wednesday Off

Thursday 8.30-12.50

Friday 8.30-5.00

Saturday Off

The reference number for this role is EIE01085.

For an informal conversation or for further information regarding the role, please contact Victoria Roffe at [email protected] . For issues or queries regarding your application please contact [email protected].

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to satisfactory references and health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran’s Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!