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Do you want to make a difference to people’s lives and help communities to grow?

Do you enjoy working with people of all ages and backgrounds?

Do you want to develop your customer service skills working as part of a dynamic team?

If so, working in a library could be just the role for you!

For more information about working in one of our West Sussex Libraries, watch this short video: library recruitment animation video

Salary: £20,812 to £21,189 per annum (£19,687 to £20,043 per annum, pro rata for part time) £10.79 to £10.98 hourly rate and entitlement to Crawley Weighting Allowance (£561 per annum, pro rata for part time)

Working Pattern: Part time (35 hours per week)

Contract Type: Permanent

Location: Crawley Library, Southgate Ave, Crawley RH10 6HG

Interview date: 06 June 2023

We’re looking for friendly, enthusiastic, and resourceful people, with excellent digital skills, to join our team as the key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately, and signposting to other services.

If this this sounds like the type of challenge that you are looking for then you can be a part of our mission to promote the benefits of reading for learning, health and wellbeing through campaigns, events and activities.

You will be a keen team player, able to work alongside partners and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies. The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rota:

Week 1

Monday 8:30am-12:30pm

Tuesday 08:30am-5:05pm

Wednesday 8:30am-6:05pm

Thursday 8:30am – 3:45pm

Friday 8:30am – 6:05pm

Saturday OFF

Week 2

Monday 8:30am-12.30pm

Tuesday OFF

Wednesday 8:30am-6:05pm

Thursday 8:30am – 3:45pm

Friday 8:30am-6:05pm

Saturday 8:30am-6:05pm

Why choose us as your next employer? We care about wellbeing, allowing time for celebrating our teams’ efforts, and developing our team to be the best they can be. Alongside this, we also offer the below benefits.

• An excellent local government pension scheme
• Generous holiday entitlement of 24 days (plus opportunity to buy additional leave)
• A range of flexible working options, depending on your job role
• Maternity, paternity, dependency and adoption leave
• Volunteering opportunities
• Training and development opportunities, including coaching, mentoring and apprenticeships
• A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our Staff discounts page if you are a business looking to offer a discount)
• Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders, Wellbeing Hub and Voluntary Health Cash Plans

For a full list this can be found at our Rewards and Benefits page.

The reference number for this role is CPP00755.

For an informal conversation or for further information regarding the role, please contact Victoria Roffe at [email protected]

For an informal conversation regarding the application process, please contact Rosa Siracusa (Resourcing Advisor) at [email protected]

For issues or queries regarding your application please contact [email protected].

To apply, upload your CV and Expression of Interest explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to satisfactory references and health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran’s Guaranteed Interview Scheme, please visit our website.

RSi