library assistant United States
Job description
“Follow your calling, Find your career”
Access Service (Circulation) Library Assistant position
Apply by July 22, 2023
Salary Range : $41,600.00 - $50,330.72.
This is an non-exempt position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Position Location:
South Park Regional Library
7015 Carnegie Blvd
Charlotte, NC 28211
Position Summary:
The South Park location is a busy, regional library that serves a diverse community. We have a high circulation rate. This location includes an automated materials handling system and requires an increased level of tech skill. South Park has a very busy children's department with multiple Story times during the day. This position's schedule includes one evening shift per week and rotating weekends. Candidates must be available for rotating Sunday shifts during the school year (Memorial Day-Labor Day). This is a frontline, customer-facing position and the Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.
- Promote the library’s collection and services
- Perform circulation activities
- Provide service desk coverage
- Provide materials to appropriate bins for transfer
- Provides research assistance to customers
- Utilize integrated library systems software
- Assisting customers at several service points
- Training and assisting customers on various library policies, procedures, and processes
- Collaborating with Librarians to deliver programming and outreach services
- Assisting with volunteer management
- Perform shelving and weeding duties
Minimum Qualifications
Experience:
Minimum of one year of customer service experience including library or retail.
Licenses and Certifications
May require a valid North Carolina or South Carolina Driver’s License
Education:
High School diploma or equivalent
Education/Experience
Combination of relevant education and relevant experience accepted?: Yes
Licenses and Certifications
Preferred Qualifications:
- Knowledge of integrated library systems software (IE: Horizon)
- Bilingual
Knowledge, Skills and Abilities
Knowledge of:
- Alpha-numeric sorting systems
- Various library systems
- Telephone etiquette
Skills:
- Technology adeptness
- Excellent interpersonal and customer service skills
- Excellent time management skills with attention to detail
Abilities:
- Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
- Communication: Clearly conveying information to individuals or groups
- Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
- Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
- Work Standards: Setting high standards of performance for self; assuming responsibility and
Computer Skills:
- Proficient in various computer applications including Microsoft Office Suite
Work Environment:
Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement:
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
